Flat Rock Technology is pleased to announce a vacancy for the position of Operations Customer Success Manager

Since 2008, Flat Rock Technology has provided a wide range of innovative and complex solutions for companies of all sizes and has grown into a reliable partner. Our company operates from seven locations – London, Varna, Ruse, Amsterdam, Burgas, Budapest, and Tbilisi and provides software, cloud, and outsourcing services.

With more than 400 highly skilled specialists in our team, we are able to cover all phases of a solution lifecycle – from research, through implementation, to support and allow organizations to create a more cost-effective structure while focusing on their core activities.

Main responsibilities

• Serve as the primary point of contact for supply and partners, fostering strong relationships and addressing their operational needs and concerns.
• Collaborate with cross-functional teams, including sales, product, and technical support, to onboard partners effectively and ensure a smooth integration process.
• Develop and implement operational processes and best practices to streamline partner management and optimize performance.
• Monitor and analyze partner performance metrics and KPIs to identify trends, opportunities, and areas for improvement.
• Proactively identify and troubleshoot operational issues, working with internal teams and partners to resolve them in a timely manner.
• Lead regular partner performance reviews and business QBRs, providing insights and recommendations for optimizing partnership outcomes.
• Work closely with supply side partners to optimize inventory quality, fill rates, and ad monetization strategies.
• Collaborate with demand side partners to maximize ad campaign performance, targeting capabilities, and revenue generation opportunities.
• Coordinate with technical teams to prioritize partner integration requests, bug fixes, and feature enhancements.
• Stay updated on industry trends, market dynamics, and regulatory changes affecting the mobile app ecosystem.

Requirements:

• Bachelor's degree in Business, Marketing, or related field. MBA or equivalent experience is a plus.
• 2-3 years of experience in operations, customer success, or partnership management roles, preferably in the mobile app industry or digital advertising ecosystem.
• Proven track record of managing successful partnerships with both supply and demand side partners, driving mutual growth and success.
• Strong project management skills with the ability to manage multiple priorities and stakeholders effectively.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels.
• Analytical mindset with the ability to interpret data and derive actionable insights to optimize partnership performance.
• Experience with ad tech platforms, mobile app attribution tools, and analytics platforms is highly desirable.
• Familiarity with agile methodologies and project management tools (e.g., Jira, Asana) is a plus.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business requirements.
• Passion for innovation, continuous learning, and driving positive outcomes for partners and customers.

What we offer in return:

• Competitive salaries based on performance reviews with additional benefits
• Working on interesting international projects with latest technologies
• Opportunities for professional growth and career development
• Challenging work in a fast-growing international organization
• Dynamic work environment
• Additional health insurance package
• Modern offices around the world
• Birthday vouchers
• Opportunity for sport card
• Entertainment spaces, teambuilding events, parties, and participation in different events
• Fresh fruits and beverages in the office

To apply for the position, please follow the link and fill out the form: https://flatrocktech.com/careers/operations-customer-success-manager

By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.
We are looking forward to meeting you!