Who we are:
MSC is the world’s leading container shipping company, operating in more than 180 countries worldwide. In the South Caucasus region, MSC is represented by MSC Georgia LLC.

We are currently looking for a motivated, detail-oriented, and enthusiastic Assistant Customer Service to join our team in Poti. If you are interested in developing your career in a dynamic, international environment, we would love to hear from you.

Position: Assistant Customer Service

Location: Poti

Job Type: Full time

Key Responsibilities

• Receive and organize vessel-related documentation according to the requirements of clients, consignees, and freight forwarders.
• Verify information uploaded into the agency operating system and maintain hard copies in the relevant client files.
• Check container status and coordinate with clients when necessary.
• Monitor transit cargo and update the relevant information in the agency operating system.
• Handle cargo corrections, take appropriate action, and communicate any discrepancies to the relevant parties.
• Enter relevant data regarding discharged cargo into the agency operating system.
• Arrange container releases to consignees in accordance with company procedures.
• Register and maintain cargo insurance documents.
• Communicate with other agency offices and provide the required documentation upon request.
• Handle door delivery and MEDLOG shipments, including checking and selecting manifested carrier haulage arrangements for each vessel.
• Notify the Port of Loading (POL) agent of discrepancies in shipper, consignee, cargo description, or weight details and obtain the required EMC.
• Issue documentation for MEDLOG cargo.
• Prepare Delivery Orders for MEDLOG for applicable carrier haulage shipments.
• Verify the authenticity of Bills of Lading using an X-ray machine when necessary.
• Perform other duties assigned by management.

Skills & Qualifications

• A bachelor’s degree in business administration, Logistics, Maritime Transportation, or a related field.
• 1-3 years of experience in the same or a similar position.
• Excellent communication and multitasking skills.
• Strong organizational skills and the ability to prioritize tasks effectively.
• High attention to detail and accuracy.
• A strong sense of responsibility and accountability.
• Fluency in Georgian and English, both written and spoken. Knowledge of Russian will be considered an advantage.
• Good command of Microsoft Office applications.

What do we offer:

• An opportunity to work for one of the world’s leading shipping companies.
• A dynamic, multicultural, and international working environment.
• Professional learning and career development opportunities.
• A supportive, collaborative, and family-oriented corporate culture.
• The opportunity to grow within a global organization.

How to Apply
If you are interested in joining our team, please send your CV in English to geo-hr@msc.com by 20th November 2026.
Please indicate “Assistant Customer Service” in the subject line of your email.
Only shortlisted candidates will be contacted.