Customer Support Specialist - Job Opportunity at ELEHEAR

We are seeking a dedicated and proactive Customer Support Specialist to join our team. In this role, you will provide exceptional support to customers of our overseas Amazon storefront and online shop — helping people who have purchased our hearing aids get the most out of their devices and ensuring smooth, professional service across every customer touchpoint.

About Us
At ELEHEAR, we are committed to revolutionizing the hearing aid industry with innovative technology and customer-centric solutions. Backed by a diverse team of experts from the U.S., Canada, Europe, and China, we leverage cutting-edge research and development to deliver exceptional products that improve the quality of life for our users.
ELEHEAR has earned widespread recognition in the industry, including the prestigious Expert Choice Award from Hear Advisor for our flagship product. With proprietary algorithms, advanced hearing solutions, and a strong focus on affordability, we are setting new benchmarks in the hearing care market.
Our rapid growth over the past year and dedication to technological innovation have solidified our position as a trusted leader in the hearing aid sector. By joining ELEHEAR, you will become part of a forward-thinking team that is reshaping the future of hearing care.
Learn more about us at https://elehear.com/

Key Responsibilities

• Handle inbound customer calls and make outbound calls to customers who have purchased our hearing aids, across our Amazon storefront and online shop.
• Provide product usage guidance and basic troubleshooting, helping customers get the most out of their devices.
• Make outbound follow-up calls to confirm that customers are satisfied with their product and to support retention.
• Accurately record call notes and handle support tickets correctly and promptly across all channels.
• Collaborate with the wider customer support team and our audiologist team, and escalate recurring or complex issues to the appropriate team.
• Take part in team meetings and training, and remain reachable during your scheduled working hours.

Qualifications

• Professional English communication skills (C1 or above).
• Experience with tools such as Shopify (online shop), Zendesk (customer support platform), Tidio (live chat), and Aircall (phone calls).
• A passion for customer service, with excellent communication and problem-solving skills to manage unexpected situations.
• Strong organizational and execution skills, a proactive work attitude, and the ability to follow instructions and meet customer expectations.
• Detail-oriented, patient, and responsible, with strong teamwork abilities and a willingness to learn and adapt quickly.
• A background in hearing aids or audiology is considered a preferred qualification.

Compensation & Engagement
This is a full-time independent contractor engagement. Compensation is USD 900 per month during a three-month probationary period, increasing to USD 1,100 per month thereafter. As an independent contractor, you are responsible for paying your own taxes — including the 1% tax on your income — and for any registrations required where you live.

Working Hours
Monday to Friday, with weekends off. Because we serve customers on U.S. Eastern Time, shifts are set in Tbilisi time and move by one hour when the U.S. changes between daylight and standard time. All times below are Tbilisi time:

2026:

• From 8 March 2026 to 1 November 2026: 17:00 to 02:00
• From 1 November 2026 onward: 18:00 to 03:00

2027:

• Until 14 March 2027: 18:00 to 03:00
• From 14 March 2027 to 7 November 2027: 17:00 to 02:00
• From 7 November 2027 onward: 18:00 to 03:00
• How to Apply:

Interested candidates are invited to send their resume to Davit.giorgadze@elehear.com

Applications will be accepted until August 15, 2026.