GT Motors - Official dealer of international brands Jaguar Land Rover, BMW, Mini, Ford and Suzuki in Georgia - is announcing vacancy for the position of Workshop Controller.

KEY RESPONSIBILITIES

• Supports the Service Advisors to ensure that the customer’s requirements are fully recorded on the Repair Order (Job Card) to provide an accurate and complete record of the customer’s requirements and validate the Workshop time provided to complete the work
• Works with the Parts team to ensure that parts are available and pre-picked ready for the customer’s vehicle to arrive in the workshop
• Manages workshop loading and the allocation of work to individual Technicians to optimise workshop productivity and customer satisfaction.
• Works with the colleagues in the Service and Parts teams to plan vehicle collection and delivery times
• Works with Technicians to resolve complex technical problems, escalating issues to the Brand's Technical Services team as required
• Updates the Service Advisors on the progress of each vehicle in the workshop so that they can update the customer and obtain approval from the customer for any additional work
• Ensures that the workshop maintains good standards of health and safety, and environmental impact/sustainability
• Checks that the Technician has completed the work and the Repair Order has been completed to the required standard.
• Manages the working patterns (e.g. rotas) for the workshop team, to ensure that the required number and mix of Technicians is available as required
• Monitors the day-to-day performance and training of each Technician, provides feedback on performance and manages any underperformance
• Liaises with the Regional Technical Manager to review workshop performance and identify improvement opportunities
• Takes a proactive approach to identify any recurring problems which affect the customer experience, and raises these with the appropriate colleague. Leads or supports projects to deliver continuous improvement to ways of working

REQUIREMENTS:

• Bachelor’s or Master’s degree in Mechanical Engineering or a related field.
• Proven experience as a Workshop Controller or similar role within an automotive dealership/service
• 5+ years as an automotive technician, ideally with a premium brand
• Prior supervisory or team-leader experience in a workshop environment
• Experience operating eVHC and vehicle quality-control processes
• Strong problem-solving and analytical abilities.
• Strong customer and service orientation.
• Business-oriented thinking and resource management skills
• Experience working with dealer management systems (DMS)
• Strong interpersonal skills
• Clear written and verbal communication skills
• Strong organisational skills to handle multiple open claims simultaneously and minimise processing delays
• Fluency in written and spoken English.

Please apply to this job online using following link: https://hel-ai.com/apply/Aqj7flhd