Van Media is seeking a Client Account Manager

Website: vanmedia.co

Van Media is an international marketing company serving 125+ moving companies across the US, Canada, the UK, and Australia. We currently have a team of 25 people, and we are actively expanding and relocating more of our operational infrastructure to Georgia.

As part of this growth, we are hiring a Client Account Manager — someone who will play a key role in managing client relationships and communicating with our English-speaking clients on a daily basis.

This role is a strong fit for someone who wants:

• to work in an international company
• daily communication with clients in English
• real responsibility and long-term growth
• an opportunity to start without previous experience, with full training provided

what it involves

• speaking and writing to clients in English every day
• taking part in calls, messages, and day-to-day client communication
• identifying the real root cause of issues
• guiding clients on proper CRM and lead-handling processes
• separating what needs to be fixed by the client from what needs to be fixed internally
• escalating issues in the right format and with the right context
• documenting each case, next steps, and ongoing progress clearly
• This is not just a support role or a simple reply-based position.

It is a client-facing role that requires strong communication, accountability, structured thinking, and professionalism.

Important Requirements

Excellent English is essential for this role, because you will be speaking to clients in English and handling client communication in English every single day.

We are looking for someone who can:

• speak English fluently and naturally
• communicate with clients in a clear, confident, and professional way
• explain issues, context, and next steps properly
• work comfortably in an English-speaking environment
• If your English is not strong enough for real client communication, this role is likely not the right fit.

Requirements

• a reliable computer or laptop
• fluent English — this is a non-negotiable requirement
• clear, natural, and professional communication
• minimum commitment of 6 hours per day
• preferably 8 hours per day
• later shifts can be discussed, since many of our clients are based in the US and the UK
• no previous experience or degree is required

Compensation

competitive, based upon negotiation and value provided + Bonuses depending on managed client satisfaction.

What we offer

• full training provided by the company
• hands-on experience in an international market
• real responsibility and the opportunity to grow into a strong operational role
• fast growth potential as we continue building our team and infrastructure in Georgia

Work Format

This role is remote for now. In the future, some roles may move to an office-based or hybrid setup, but any such change would only happen through prior discussion and mutual agreement.

Interested candidates, please click the "Apply (On another website)" button.