Gza Digital LLC is looking for a Customer Support Specialist to become the first point of contact for our customers. If you're someone who enjoys solving problems, communicating with people, and delivering high-quality support in a fast-paced environment, we'd love to hear from you.

In this role, you'll help customers resolve inquiries, provide seamless support, and play an important part in creating an outstanding customer experience.

What You'll Do

• Deliver exceptional customer support via live chat and email.
• Assist customers with account-related inquiries, troubleshooting, and general support.
• Resolve customer concerns with professionalism, empathy, and efficiency.
• Take ownership of customer cases from start to resolution, ensuring timely follow-up.
• Identify recurring issues and contribute ideas to improve the customer experience.
• Provide additional care and support to vulnerable customers when required.
• Work closely with internal teams to investigate trends and improve operational processes.
• Escalate valuable customer feedback and feature requests to the appropriate departments.
• Contribute to team success by supporting daily operations and assisting with the onboarding of new colleagues.

What We're Looking For

• Previous experience in Customer Support or Customer Service.
• Experience within banking, financial services, or online payments is a strong advantage.
• A solid understanding of payment providers and payment solutions.
• Excellent written and verbal communication skills in English.
• Strong analytical thinking and problem-solving abilities.
• Ability to multitask and remain organized in a dynamic environment.
• Fast thinker with strong problem-solving skills.
• A customer-first mindset with the ability to build lasting relationships.
• A proactive, collaborative attitude and strong team spirit.

Why Join Us?

• Be part of a supportive and growing international team.
• Work in a dynamic, fast-paced environment where your ideas matter.
• Gain valuable experience within the payments and fintech industry.
• Enjoy opportunities for professional development and career growth.
• Make a real impact by helping customers and improving their overall experience.

Additional Information

• Schedule: Monday to Friday
• Shift: Night Shift (22:00 – 07:00)
• Location: Office-based

Please send your CV to the following email address: admin@gzamarketing.com