Warranty Manager

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12 Jun - 11 Jul

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Warranty Manager

Tbilisi, Didi Digomi, Aghmashenebeli avenue

GT Motors

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Information about vacant position:

Specialization/Specialty: Administration / Business Management Business development management, Business processes
Industry / Field: Retail Retail
Seniority level: Mid-Level
Schedule: Full-time
Employment form: Fixed-term contract
Work Location: On site

Employer requirement:

Experience is mandatory:
Specialization/Specialty(Mandatory):
Administration / Business Management Business development management, Business processes
Industry / Field(Mandatory):
Retail Retail
Seniority level: Mid-Level
Minimal educational level: Bachelor, Master
Educational programs: Business Administration
Languages: English

GT Motors - Official dealer of international brands Jaguar Land Rover, BMW, Mini, Ford and Suzuki in Georgia - is announcing vacancy for the position of Warranty Manager.

Warranty Manager works with colleagues to manage warranty claims and deliver an outstanding customer experience, following the Brand Service Experience Framework (SEF)

KEY RESPONSIBILITIES:

Recognises the impact of an efficient warranty process on the customer experience; works to meet customer expectations and minimise delays
Understands the end-to-end warranty process and works with colleagues (including the Service Advisor, Workshop Controller, Technicians, Parts Advisors) to manage warranty claims
Supports colleagues (e.g. Service Advisor, Workshop Controller) by providing detailed advice and guidance of warranty provisions and procedures
Interprets Job Card information and completes warranty claims, primary and secondary diagnosis, Technician write ups, technical reports and details of pre-authorisation, working with colleagues to obtain any missing information required to complete the claim
Understands the Brand's requirements for the submission of warranty claims and processes Warranty claims by inputting information onto the Warranty system
Reconciles payments from the Brand with details of warranty claims submitted and identifies any discrepancies
Uses an understanding of the Warranty KPIs to manage own performance and contribution to the team
Manages reporting on warranty performance to deliver routine reports to the Line Manager
Reviews warranty performance to identify any issues that require attention
Understands the warranty self-audit process and supports the Company to carry out regular warranty self-audits
Maintains accurate and complete warranty records

REQUIREMENTS:

Bachelor’s or Master’s degree in Business Management or a related field.
Proven experience as a Warranty Manager or similar role within an automotive dealership or service environment
Solid understanding of end-to-end automotive warranty processes, including claim submission, pre-authorisation, and payment reconciliation
Strong problem-solving and analytical abilities.
Strong customer and service orientation.
Business-oriented thinking and resource management skills
Experience working with manufacturer/Brand warranty portals or dealer management systems (DMS)
Strong interpersonal skills to work effectively with cross-functional colleagues
Clear written and verbal communication skills to provide guidance, complete detailed reports, and obtain missing claim information from colleagues
Strong organisational skills to handle multiple open claims simultaneously and minimise processing delays
Fluency in written and spoken English.