CRM Manager

Back to search results

23 Jun - 23 Jul

Standard

CRM Manager

Tbilisi

Petra Group

Application information

Email: hr@petragroup.ge

Information about vacant position:

Specialization/Specialty: Marketing/Public Relations (PR) Customer Relationship Management (CRM) Administration / Business Management Business development management
Industry / Field: Construction Construction
Seniority level: Mid-Level
Schedule: Full-time
Employment form: Fixed-term contract
Work Location: On site

Employer requirement:

Experience is mandatory: Experience from 1 year
Specialization/Specialty(Mandatory):
Marketing/Public Relations (PR) Customer Relationship Management (CRM)
Administration / Business Management Business development management
Industry / Field(Mandatory):
Construction Construction
Seniority level: Mid-Level
Minimal educational level: Incomplete High School, High School, Bachelor, Master, Doctor, College, Other
Languages: Georgian

Petra Group is pleased to announce a vacancy for the position of CRM Manager

Department: Operations
Reports To: Head of Operations
Location: Tbilisi, Georgia
Company: Petra Group

Position Overview
Petra Group is seeking a highly organized and analytically minded CRM Manager responsible for the effective operation, administration, and continuous development of the company's CRM system. The role focuses on maintaining CRM data integrity, monitoring compliance with established processes, supporting users, and ensuring that all business activities are accurately recorded and managed within Bitrix24.
The CRM Manager serves as the guardian of CRM discipline across the entire organization, providing quality control, performance monitoring, reporting, and process optimization to support the achievement of business objectives.

Key Responsibilities

Manage and administer the Bitrix24 CRM platform.
Ensure uninterrupted and efficient CRM operation across all departments.
Manage and control user access rights within the system.
Monitor daily compliance of all teams with CRM standards and procedures.
Ensure all leads, contacts, deals, activities, and communications are properly recorded in Bitrix24.
Conduct daily audit of sales records and deal pipelines.
Oversee process compliance across all areas integrated into CRM: sales, marketing, finance, logistics, and project management.
Provide day-to-day support to CRM users across all departments.
Prepare management-level reports, analytical dashboards, and KPI summaries.
Identify inefficiencies in CRM workflows and business processes.
Recommend improvements to increase operational efficiency and reporting accuracy.

Qualifications & Requirements
Experience

Minimum 1 years of experience in CRM administration, sales operations, business process management, or CRM quality control.
Hands-on experience with Bitrix24 is strongly preferred

Personal Qualities