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17 Sep - 17 Oct
Customer Support Specialist
Georgia
Application information
Email: managementgesellschaft@gmail.com
Information about vacant position:
- Specialization/Specialty: Sales
Customer Service Excellence Marketing/Public Relations (PR) Customer Experience Improvement - Industry / Field: Finance
Financial Services - Seniority level: Mid-Level
- Schedule: Full-time
- Employment form: Fixed-term contract
- Work Location: Work from home
- Additional benefits: Health insurance
Employer requirement:
- Experience is desired: Experience from 1 year
- Specialization/Specialty(Mandatory):Marketing/Public Relations (PR)
Customer Experience Improvement - Industry / Field(Mandatory):Media & Communications
Marketing & Advertising - Seniority level: Entry-Level,Mid-Level
- Education level(s): Bachelor
- Languages: English,Russian,German
GFA Gesellschaft für Finanzen und Administration operates in Georgia and provides administrative services to clients in Germany's real estate sector.
A vacancy has been announced for the position of Customer Support Specialist.
Overview:
We’re looking for an organised, proactive, and creative individual to support tenant communications, lead management, and social media marketing. You’ll play a key role in ensuring smooth interactions with prospective and current tenants while helping us grow our online presence and strengthen our brand.
Key Responsibilities:
- Tenant Communication & Lead Management
- Respond promptly and professionally to enquiries from prospective tenants on HousingAnywhere, Kleinanzeigen, and WG-Gesucht.
- Maintain clear, timely communication with current tenants, handling emails and requests efficiently.
- Follow up with potential tenants after viewings and ensure all enquiries are managed effectively.
- Organise tenant and lead information, update records regularly, and send reminders as needed.
Social Media (Facebook, Instagram, TikTok)
- Create and publish engaging content across Facebook, Instagram, and TikTok.
- Post updates, share daily stories, and produce reels/videos to increase reach and engagement.
- Respond to emails from prospective and current tenants.
- Interact with followers, respond to comments and messages, and help build a strong online community.
- Promote available rooms and apartments with accurate, appealing online listings.
- Contribute creative ideas to enhance brand visibility and attract prospective tenants.
Organisation & Team Collaboration
- Assist with scheduling and coordinating viewings for prospective tenants.
- Prepare and distribute mailouts, reminders, and announcements to tenants.
- Collaborate with colleagues to improve communication processes, marketing efforts, and social media strategies.
What We’re Looking For:
- Excellent English communication skills; Russian is a plus.
- Organised, detail-oriented, and able to handle multiple tasks at once.
- Creative mindset with an interest in content creation and social media trends.
- Proactive approach to problem-solving and team collaboration.
Employee Benefits:
- Flexible working hours (primarily 10:00–19:00 Georgian time).
- 100% remote work.
- A long-term career perspective in a modern, international company
- Varied and challenging responsibilities
- The opportunity to actively contribute to the company’s success
- Attractive compensation and performance-based bonuses
- A corporate culture characterized by openness and team spirit
Company events
Interested candidates are kindly requested to send their CV and supporting documents to the following email address: managementgesellschaft@gmail.com
Sales
Customer Service Excellence
Marketing/Public Relations (PR)
Customer Experience Improvement
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