AIO Software is pleased to announce a vacancy for the position of Technical Support Specialist

Responsibilities:

• Communicate with clients via the Jira ticketing system and Telegram chat.
• Troubleshoot and resolve technical issues.
• Conduct onboarding and introductory calls with clients.
• Train clients on how to effectively use the platform and its features.

Requirements:

• Strong communication skills and the ability to work with clients in a variety of situations.
• Eagerness to learn and the ability to explain complex information in a clear and user-friendly manner.
• Experience handling a high volume of requests while maintaining effective task organization and prioritization.
• English proficiency at B2–C1 level.
• Ability to quickly learn new information and apply it effectively to solve client issues.
• Strong sense of responsibility, organizational skills, and resilience under pressure.
• Previous experience as a Customer Success Manager, Technical Support Specialist, or Onboarding Manager will be considered an advantage.

Professional Skills:

• Fluent English proficiency at B2 level or higher (mandatory).
• Technical background, including experience with CRM systems or within the IT industry, is a plus.

Personal Qualities:

• Excellent communication skills with the ability to interact effectively with clients and colleagues.
• Strong problem-solving abilities, including rapid issue identification and implementation of effective solutions.
• Effective time management skills with the ability to manage multiple tasks and respond promptly to inquiries.
• Adaptability and flexibility in a fast-changing environment, with the ability to quickly adopt new technologies and processes.
• Team-oriented mindset and strong collaboration skills.
• Critical thinking and analytical approach to problem-solving.

Interested Candidates please click on the button "Easy Apply"