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19 Aug - 18 Sep
Documentation and Customer Service Specialist
Tbilisi
Application information
Email: Guliz.Kirdar@akkonlines.com
Information about vacant position:
- Specialization/Specialty: Sales
Customer Service Excellence - Industry / Field: Transportation, Logistics & Supply Chain
Transportation/Trucking/Railroad, Maritime - Seniority level: Senior-Level
- Schedule: Full-time
- Employment form: Fixed-term contract
- Work Location: On site
Employer requirement:
- Experience is mandatory: Experience from 10 years
- Specialization/Specialty(Mandatory):Sales
Customer Service Excellence - Industry / Field(Mandatory):Transportation, Logistics & Supply Chain
Transportation/Trucking/Railroad, Maritime - Seniority level: Senior-Level
- Education level(s): Bachelor, Master, Doctor, College, Other, Incomplete High School, High School
- Languages: English
Founded in 2018, AKKON LINES is a privately held Turkish shipping company and a leader in maritime transportation and logistics. With offices in 16 countries, AKKON LINES serves customers globally. The company focuses on providing high-quality and competitive services tailored to meet the complex needs of supply chains. AKKON LINES is committed to delivering reliable and innovative logistics solutions.
For our new branch established in Tbilisi, Georgia, we are looking for a Documentation and Customer Service Specialist who will also support the set-up phase in close coordination with Group HQ
The role:
- Documentation & Operational Coordination
- Coordinate operational procedures across departments, ensuring timely collection of shipping instructions and accurate uploading of BL data into SAP B1.
- Prepare and verify all export/import documentation (BLs, cargo manifests, load/discharge lists), ensuring readiness before vessel cut-off times.
- Check booking prospects, vessel load/discharge lists, and verify IMO/Dangerous Cargo details.
- Oversee BL paper stock, release processes, and ensure accuracy and compliance before authorizing cargo release.
Customer Service & Communication
- Respond to customer inquiries regarding shipment status, arrivals, documentation issues, and customs requirements.
- Liaise with agents, port authorities, customs brokers, couriers, trucking companies, and terminal providers to ensure smooth processes and resolve discrepancies.
- Coordinate claims with Headquarters and follow up on instructions.
Customs & Compliance
- Supervise customs clearance status for export and import shipments.
- Handle customs documentation (commercial invoices, packing lists) and ensure compliance with regulatory and company requirements.
The profile:
- Minimum 10 years of experience in a similar role in shipping / maritime sector
- Fluency in English both verbal and written
WHAT WE OFFER:
- Competitive salary package
- Opportunities for career growth within a global logistics network.
- A vibrant, multicultural and collaborative working environment
How to Apply
If you are ready to take on this challenge, please send your resume and cover letter to Guliz.Kirdar@akkonlines.com with the subject line "Georgia Customer Service Specialist"
Sales
Customer Service Excellence
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