Today - 05 Sep
Standard
Information about vacant position:
- Specialization/Specialty: Sales
Customer service - Industry / Field: Recreation & Travel
Gambling & Casinos - Seniority level: Mid-Level
- Schedule: Full-time
- Employment form: Fixed-term contract
- Work Location: On site
- Additional benefits: Health insurance,Fitness and wellness programs
Employer requirement:
- Work Experience: Experience is not important - both inexperienced and experienced candidates will be considered
- Minimal educational level: High School, Bachelor, Master, Doctor, College, Other
- Languages: English
SOFTSWISS is pleased to announce a vacancy for the position of First Line Support Specialist - Junior
Overview:
SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist.
We need a true, experienced, and accomplished professional who shares our culture and values.
Purpose of the role:
Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.
Key responsibilities:
Required Experience:
Nice to have:
Our Benefits:
Interested candidates, please click the "Apply (On another website)" button.’
Overview:
SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist.
We need a true, experienced, and accomplished professional who shares our culture and values.
Purpose of the role:
Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.
Key responsibilities:
- Respond to inquiries and requests professionally and efficiently
- Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance
- Use internal tools and workflows effectively (training provided)
- Escalate complex or unresolved cases to the appropriate team with detailed documentation
- Maintain high quality and accuracy in all communications and task handling
- Handle a high volume of tasks efficiently while maintaining professionalism
- Work from our office in Tbilisi – mandatory
- Follow a shift schedule 2/2 (12-hour shifts with day/night alternation)
Required Experience:
- English proficiency (B2 level or higher)
- Strong soft skills – patience, empathy, and problem-solving ability
- Excellent typing speed and ability to work efficiently with multiple software tools
- A team player with a strong sense of accountability
- Ability to ensure smooth processes and maintain high operational quality
Nice to have:
- Prior experience in customer support
Our Benefits:
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Interested candidates, please click the "Apply (On another website)" button.’
Apply (On another website)
Sales
Customer service
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