Sales & Operations Manager

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Today - 28 Aug

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Abroad, USA, New York

Dream Cleaning NYC

Information about vacant position:

Specialization/Specialty: Sales Sales Operations and Support, Sales Management Administration / Business Management Operational processes management, Operational management
Industry / Field: Media & Communications Market Research, Online Media, Public Relations & Communications
Seniority level: Mid-Level
Schedule: Full-time
Employment form: Fixed-term contract
Work Location: Work from home
Salary:
Fixed 1800
(+ Bonus)

Employer requirement:

Experience is mandatory:
Seniority level: Mid-Level
Minimal educational level: High School, Bachelor
Languages: English

Dream Cleaning NYC is pleased to announce a vacancy for the position of Sales & Operations Manager

Company: Dream Cleaning NYC
Work Format: Fully Remote
Market: United States

Schedule

Working Days: Monday – Friday
Working Hours: 9:00 AM – 7:00 PM (New York Time / Eastern Time)
Break: 1 hour
Days Off: Saturday & Sunday
Compensation: 1 800 GEL + Monthly Performance Bonus

About Dream Cleaning
Dream Cleaning is a fast-growing professional cleaning company serving residential and commercial clients across the United States.

We are looking for a highly organized, motivated, and results-driven Sales & Operations Manager who will play a key role in both managing our daily operations and driving business growth through sales and customer relationship management.

This position is ideal for someone who enjoys communicating with people, closing sales, solving problems, and helping a growing company reach the next level.

Key Responsibilities
Operations

Answer inbound and outbound phone calls.
Communicate with customers in English and Georgian via phone, email, and WhatsApp.
Schedule and coordinate cleaning appointments.
Manage cleaners' daily schedules.
Update and maintain customer information in the CRM system.
Organize daily operations using Google Calendar and internal systems.
Follow up with customers before and after appointments.
Handle daily administrative tasks efficiently.

Sales & Business Development

Generate new business opportunities and help grow company revenue.
Communicate with residential and commercial clients.
Convert incoming leads into booked appointments.
Prepare and send estimates and quotes.
Manage leads through the CRM pipeline until the sale is closed.
Conduct follow-ups to increase booking conversion.
Upsell additional services to existing customers.
Identify new partnership and business development opportunities.
Suggest ideas and strategies to improve sales performance.

Marketing

Publish content on Instagram, Facebook, and TikTok.
Respond to comments, messages, and customer inquiries on social media.
Manage and maintain the company's online profiles, including Google Business, Yelp, Angi, Thumbtack, and other business directories.

Requirements

English proficiency at C1 level or higher (spoken and written).
Strong sales and negotiation skills.
Excellent communication and customer service abilities.
Strong organizational and time management skills.
Ability to multitask in a fast-paced environment.
Self-motivated and able to work independently.
Strong problem-solving skills.
Results-oriented mindset.
Reliable high-speed internet connection.
Personal computer or laptop.
Quality headset with microphone.
Quiet and professional work environment.

Preferred Qualifications

Experience in Customer Service.
Sales experience.
Experience working with U.S. customers.
B2B sales experience.
Experience using CRM systems.
Familiarity with Google Workspace (Gmail, Calendar, Docs, Sheets).
Experience using AI tools such as ChatGPT.
Previous experience in the cleaning, home services, or online sales industry is a plus.

What We're Looking For

Highly responsible and dependable.
Punctual and organized.
Detail-oriented.
Self-starter with a proactive attitude.
Positive and professional communicator.
Team player.
Eager to learn and grow professionally.
Looking for a long-term career opportunity.

Important Information
We are looking for someone who is seeking a stable, long-term position

This role requires full availability during U.S. business hours. Therefore:

You must be fully available during working hours.
This position is not compatible with another full-time job
We are looking for someone committed to long-term growth with our company.

Hiring Process

Selected candidates will complete:
Online interview.
English language assessment.
A short practical assignment to evaluate communication, sales, and organizational skills.

What We Offer