Operations Manager

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09 Jul - 08 Aug

Operations Manager

Tbilisi

Batumi

Shushgram

Information about vacant position:

Specialization/Specialty: Administration / Business Management Coordination of projects, Coordination, Operational processes management, Quality control, Operational management, Project management, Service management, Business Management Information technologies Communication, Scrum, IT Management, Product Management, IT Support
Industry / Field: Software & IT Services Computer Software, Information Technology & Services Corporate Services Executive Office, Management Consulting
Seniority level: Mid-Level
Schedule: Full-time
Employment form: Open-ended contract
Work Location: Work from home
Salary:
Fixed 1800 - 2100
(+ Bonus 1800 - 2100 )

Employer requirement:

Experience is mandatory:
Specialization/Specialty(Desired):
Administration / Business Management Coordination of projects, Coordination, Operational processes management, Quality control, Operational management, Project management, Service management, Business Management
Information technologies Communication, Scrum, IT Management, Product Management, IT Support
Industry / Field(Desired):
Software & IT Services Computer Software, Information Technology & Services
Corporate Services Executive Office, Management Consulting
Seniority level: Mid-Level
Minimal educational level: High School, Bachelor, Master, College
Languages: English,Russian

Shushgram is pleased to announce a vacancy for the position of Operations Manager

Location: Batumi or Tbilisi, Georgia (Remote for 6-12 months, later in the office)
Employment Type: Full-time
Working Hours: Monday–Friday (aligned with European business hours)
Start Date: ASAP

Salary: GEL 1,800–2,100 net per month, depending on experience and qualifications. Performance and salary will be reviewed after the successful completion of the probation period.

English & Russian both fluent (spoken and written) – Required

We are an international technology company building several software products across different industries.

Our projects include:

Identity Verification (KYC & Age Verification)
Payment Technology (FinTech & Payment Infrastructure)
SaaS Platforms
Online Marketplaces
Creator Economy
High-risk and regulated online businesses

Identity Verification (KYC & Age Verification)
Payment Technology (FinTech & Payment Infrastructure)
SaaS Platforms
Online Marketplaces
Creator Economy
High-risk and regulated online businesses

Our team works internationally with software developers, compliance specialists, lawyers, accountants, payment providers, and external business partners.

As our business continues to grow, we are looking for an Operations Manager who will work closely with the founder to bring structure, coordination, and accountability across multiple projects.

About the Role
You will become the operational hub of the business, ensuring that projects move forward, people stay aligned, deadlines are met, and nothing important falls through the cracks.

You will coordinate internal teams and external partners while helping the founder organize priorities across multiple technology projects.

If you enjoy solving problems, creating structure, improving processes, and working in a fast-moving startup environment, this role is for you.

Key Responsibilities:
Project Coordination

Coordinate multiple projects simultaneously
Track priorities, milestones, deadlines, and deliverables
Maintain project boards and documentation
Prepare weekly project status reports
Identify risks, blockers, and propose solutions
Ensure projects continue moving forward on schedule

Team Coordination

Coordinate developers, project managers, support specialists, consultants, and external partners
Follow up on outstanding tasks and commitments
Schedule meetings when required
Keep meeting notes and documentation organized
Ensure accountability across the team

Founder Support

Work directly with the founder on operational priorities
Help organize projects, meetings, and action items
Prepare summaries and recommendations
Track follow-ups and ensure important tasks are completed
Help reduce operational workload by keeping projects organized

Operations & Administration

Coordinate external suppliers and service providers
Communicate with payment providers and other business partners
Assist with onboarding processes and business documentation
Maintain internal operational records. Support process improvements across the business

Required Skills & Experience

Previous experience in Operations, Project Management, Startup Operations, Executive Assistant, Founder Associate, or a similar coordination role
Excellent organizational and time management skills
Ability to manage multiple projects simultaneously
Strong attention to detail
Ability to work independently and take ownership
Excellent written and verbal communication skills
Comfortable following up with people and ensuring tasks are completed
Experience using project management tools (Jira, Trello, Asana, or similar)
Comfortable working with international remote teams

Language Requirements

English – Fluent (spoken and written) – Required
Russian – Fluent (spoken and written) – Required
Both languages are essential, as you will communicate daily with international partners, founders, suppliers, developers, and service providers.

Nice to Have

Experience in FinTech, Payments, SaaS, Marketplaces, or Technology startups
Experience working with compliance or KYC-related projects
Familiarity with Agile, Scrum, or Kanban
Experience supporting founders or startup leadership
Experience working with international teams

What Success Looks Like

Within your first 60 days:
Projects are organized and actively managed
Weekly reporting is established
Team members are accountable for deliverables
Documentation is structured and up to date
External partners are coordinated efficiently
Important follow-ups are completed on time
The founder has greater visibility across all active projects
Operational processes become more efficient and scalable

Why Join Us?

This role offers a unique opportunity to work directly with the founder of a growing international technology business.
You will gain practical experience across:
Software Development
Product Management
FinTech & Payments
Identity Verification (KYC)
Marketplaces
Startup Operations
International Business Development

You will be involved in real business decisions, work on multiple innovative products, and play a key role in helping the company scale internationally.

How to Apply