19 Jun - 18 Jul
Standard
Customer Relations & After-Sales Specialist
Tbilisi
Application information
Email: Salome.Koniadze@maqro.ge
Information about vacant position:
- Specialization/Specialty: Sales
After Sales Service Management, Customer service - Industry / Field: Construction
Construction - Seniority level: Mid-Level
- Schedule: Full-time
- Employment form: Fixed-term contract
- Work Location: On site
Employer requirement:
- Experience is desired:
- Seniority level: Mid-Level
- Minimal educational level: Incomplete High School, High School, Bachelor, Master, Doctor, College, Other
- Languages: English,Russian,Turkish
MAQRO Development is the driving force of the MAQRO Group. The company develops residential complexes, hotels, restaurants, retail spaces, and offices where people feel comfortable.
For detailed information, please visit the company’s website at www.maqro.ge.
The company announces a vacancy for the position of Customer Relations & After-Sales Specialist.
Join Our Growing Team
Tbilisi, Georgia
Real Estate Development & Investment Sector
Full-Time 09:00 to 18:00
Salary: Negotiable (based on qualifications) + bonus system
In this role, you will be responsible for managing customer communications, coordinating after-sales processes, resolving customer issues, and ensuring an outstanding customer experience throughout the property ownership journey.
If you are passionate about customer satisfaction, have excellent communication skills, and thrive in a dynamic environment, we'd love to hear from you.
Key Responsibilities
Customer Communication & Request Management
After-Sales Process Management
Complaint Handling & Problem Resolution
CRM Management & Reporting
Customer Experience & Satisfaction
Operational Support
Qualifications
What We Offer
If you are passionate about creating exceptional customer experiences and building long-term client relationships, we encourage you to apply.
Interested candidates are requested to send their resume (preferably bilingual – English/Georgian) to Salome.Koniadze@maqro.ge
Please indicate the position title in the subject line.
Note: Only shortlisted candidates will be contacted.
For detailed information, please visit the company’s website at www.maqro.ge.
The company announces a vacancy for the position of Customer Relations & After-Sales Specialist.
Join Our Growing Team
Tbilisi, Georgia
Real Estate Development & Investment Sector
Full-Time 09:00 to 18:00
Salary: Negotiable (based on qualifications) + bonus system
In this role, you will be responsible for managing customer communications, coordinating after-sales processes, resolving customer issues, and ensuring an outstanding customer experience throughout the property ownership journey.
If you are passionate about customer satisfaction, have excellent communication skills, and thrive in a dynamic environment, we'd love to hear from you.
Key Responsibilities
Customer Communication & Request Management
- Handle customer inquiries via phone, email, WhatsApp, and face-to-face meetings.
- Record and manage customer requests, complaints, and feedback through the CRM system.
- Ensure timely customer responses in accordance with established service standards (SLA).
- Build proactive relationships to enhance customer satisfaction and loyalty.
After-Sales Process Management
- Guide customers through post-sale procedures, including title deed transfers, property handovers, payment plans, and related processes.
- Support customers during property delivery and coordinate the resolution of any deficiencies or issues.
- Collaborate closely with Sales, Finance, Technical, and Property Management teams.
- Monitor and follow up on customer-related property issues until resolution.
Complaint Handling & Problem Resolution
- Analyze customer complaints and direct them to the appropriate departments.
- Monitor the resolution process from start to finish.
- Escalate unresolved or delayed cases to management when necessary.
- Maintain professional and solution-oriented communication, especially during challenging situations.
CRM Management & Reporting
- Accurately document all customer interactions within the CRM system.
- Prepare weekly and monthly customer satisfaction reports.
- Analyze recurring customer requests and complaints and present findings to management.
- Recommend process improvements to enhance customer experience and operational efficiency.
Customer Experience & Satisfaction
- Conduct customer satisfaction surveys.
- Monitor and report Net Promoter Score (NPS) metrics.
- Manage communications with VIP clients.
- Ensure all customer interactions align with the company's brand and service standards.
Operational Support
- Coordinate with property management, technical teams, and security personnel.
- Assist customers with utility subscription processes (electricity, water, gas) and service-related guidance.
- Provide information and support regarding rental and resale activities.
Qualifications
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- High level of empathy and customer-centric mindset.
- Experience with CRM platforms (Salesforce, HubSpot, or similar).
- Strong organizational and follow-up skills.
- Professional presentation and communication abilities.
- Fluency in English is required.
- Russian and Turkish language skills are considered a strong advantage.
- Experience in real estate, hospitality, customer service, or after-sales operations is preferred.
What We Offer
- Opportunity to work with an international real estate company.
- Dynamic and growth-oriented work environment.
- Professional development and career advancement opportunities.
- Competitive salary and performance-based incentives.
- A collaborative culture focused on customer excellence.
- One meal per day,
- a corporate mobile number (with unlimited package),
- corporate health insurance,
- And a pleasant and professional working environment.
If you are passionate about creating exceptional customer experiences and building long-term client relationships, we encourage you to apply.
Interested candidates are requested to send their resume (preferably bilingual – English/Georgian) to Salome.Koniadze@maqro.ge
Please indicate the position title in the subject line.
Note: Only shortlisted candidates will be contacted.
Sales
After Sales Service Management,
Customer service
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