English Speaking Back Office Agent/ Immediate Start

თარიღები: 13 აგვ - 11 სექ
მდებარეობა: თბილისი
დასაქმების ფორმა: სრული განაკვეთი
ენები: ინგლისური
ელ. ფოსტა: info@tbilisihub.com
სხვა:  პროექტის მართვა

GrimmCentral is announcing an opening for the position of English Speaking Back Office Agent for existing client! 

Please read entire text before applying! 

About the company:

We are an out-source consulting and customer service providers for e-commerce companies. We have been successfully operating independently since 2014 in Georgia, Tbilisi. Our services are Customer Service, Account management, Accounting, Logistics, Project Management and others. 

In order to support our expansion and growth plans we are looking to recruit a highly motivated and qualified individuals for the position of English Speaking Back Office Agent. You will be responsible for the customer relation management of all European, US and/or Australian clients.
 

 

We offer:

  • Working hours: different shifts available 1) 10am - 6pm 2) 2pm - 10pm 3) 4pm - 12am 4) 8pm - 4am 
  • free trainings (and workshop of customer psychology, if applied for the project)
  • Salary: Base 800 GEL for first test month & 900 - 1200 GEL after the actual employment + holiday extras + Corporate insurance + 13th salary. The salary also depends on your workhours/shift your are taking. 
  • Covered transportation service. 
  • Optimal Schedule: 5 days per week, Mon - Fr.
  • Opportunity to join a fast growing company and a great young team. 
  • Comfortable and cosy working environment in city center.
  • Opportunity to develop and be promoted – we are constantly expanding and need new leaders. We never bring managers from outside but promote from inside!

 

 

We are looking for: 

  • Excellent command of English both written and oral is a must!  Candidates with “I will practice my English” or “I’ll get better soon” please do not apply. 
  • Excellent communication and follow up skills, discipline; 
  • Customer Service, Project Management or back office experience is an asset; 
  • Organizational skills and effective time management – you will be in charge of your own individual projects; 
  • Quick learner, willing to broaden your knowledge; Yes, you’ll learn a lot from us! 
  • Adaptable and able to pick up new techniques, switch from one project to another; 
  • Deadline oriented mind-set; 
  • Very well developed social skills, good at networking; 
  • Self–driven and able to work autonomously;

 

 

80% of your time you will:

  • Be responsible for inbound calls, customer relations
  • Meet goals for volume of tasks and various performance metrics within company guidelines
  • Manage client’s requests and requirements
  • Work on personal goals which will count % of your job progress and success. 

 

 

20% of your time you will: 

  • Use innovative training tools to develop, stay confident with updates and news 
  • Be provided monthly feedbacks, workshops and team-buildings for your professional growth 
  • Back up previous customer requests if requested.
  • Perform other duties as assigned.


 

In our company you will NOT: 

  • Make cold calls 
  • Do a lead generation 
  • Make sales.
  • Do online marketing.

 

As a back office agent you will be part of a team of highly dedicated and professional employees, who are responsible for delivering the highest quality of service to an internationally dedicated client base. This high service level is achieved by teaming up with other operational and supportive departments within the organization, with the shared aim of achieving the very best for our customers.
 

If you love having fun and working at the same time, if you are dedicated to what you are doing, if we can rely on you, if you're looking for long term employment - you are the one we are looking for. 


Important: Interested candidates please send your CV (well composed with the photo) and a couple of words (English only) about why should we hire YOU to: info@tbilisihub.com and indicate the POSITION you are applying for in the subject line. Only candidates with required list and the position selected will be considered.

Thank you for your attention.

 

Grimm Team.

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