Quality and Compliance Specialist

თარიღები: 09 აგვ - 07 სექ
მდებარეობა: თბილისი
დასაქმების ფორმა: სრული განაკვეთი
გამოცდილება: 1 - 2 წლამდე
ენები: ინგლისური

სხვა ვებ გვერდზე

წარმოება/ოპერაციები:  ხარისხის კონტროლი

Quality and Compliance Specialist - Tbilisi

ABOUT BOLT

Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries from Europe to Mexico to Africa, and operating in Georgia since 2013. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be.

We are looking for a team member in our Tbilisi office can help us maintain high quality standards of our service and ensure all our operations are compliant to our rules.  

 

Quality and Compliance manager will need to understand the feedback from our drivers and clients in order to make sure we can deliver a 5-star customer service. (S)he will also have to audit and analyze thousands of drivers, their documents and behaviors to ensure consistent and sustainable operations.

 

This is one of the key roles in Bolt in any city. Let's build the future of transportation together!

 

Location: Tbilisi

Working hours: 40 hrs. per week (flexible schedule)

 

What you'll learn and be doing:

  • Collect feedback from our drivers, passengers and customer service reps
  • Analyse data to understand the main causes of dissatisfaction
  • Ensure delivery of  outstanding service to both our customers and drivers
  • Set up, execute processes to analyse the audit our drivers
  • Lead the execution of the compliance process in order to ensure all documents of our drivers are up to date and conform to the requirements
  • Provide clear insights and set up initiatives to support the compliance and conformity operations
  • Lead all compliance relationships with our drivers

 

Apply now, if:

  • You have at least 1 years experience in a customer facing role
  • You're a great communicator
  • You're a hustler, not stopping after 20 obstacles a day
  • You have excellent spoken and written Georgian and English
  • You're passionate about new technologies and ride-sharing

 

You’ll get extra credit for:

  • Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
  • Experience in quality or compliance role in service industry

 

What we offer:

  • No corporate BS – we’re moving too fast for that
  • Working with a motivated and talented international team
  • Regular team events
  • Flexible working hours – as long as you get the work done
  • Impactful work – you’ll have a rare opportunity to set the quality standards and change the way people move around in Georgia

 

Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. We recognize that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work. 

 

Did we spark your interest? Apply Now!

 

Applicants interested in this position and whose qualifications match the requirements are welcome to submit their application no later than September 10.

 

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