Front Desk Receptionist

თარიღები: 27 მაის - 25 ივნ
მდებარეობა: თბილისი
დასაქმების ფორმა: სრული განაკვეთი
ხელფასი: 1000
განათლება: ბაკალავრი
ელ. ფოსტა: hotel.1920s@gmail.com
ტურიზმი/სასტუმრო/რესტორანი/კვება:  მიმღები (Front Office)

Hotel 1920 is pleased to announce a vacancy for the position Front Desk Receptionist.

Responsibilities:

  • Welcome and greet guests
  • Answer and direct incoming calls
  • Inform guests of hotel rates and services
  • Make and confirm reservations for guests
  • Ensure proper room allocation
  • Register and check guests in
  • Confirm relevant guest information
  • Verify guest's payment method
  • Verify and imprint credit cards for authorization
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, accurately post charges to guest rooms and house accounts
  • Receive and transmit messages for guests
  • Retrieve mail, packages and documents such as faxes for guests
  • Listen and respond to guest queries and requests both in-person and by phone
  • Provide accurate information about local attractions and services
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Manage conference room bookings and scheduling
  • Close guest accounts and check guests out
  • Review accounts and charges with guests during the check-out process
  • Process accurate payment of guest accounts
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Monitor visitors to the hotel
  • Enforce rules and policies of the hotel
  • Maintain a neat and orderly front desk and reception area

Education, Skills and Experience:

  • High school diploma or equivalent
  • Guest/customer relations experience, preferably in a hospitality environment
  • Strong working knowledge of relevant computer software including MS Office and booking and payment systems
  • Numeracy skills
  • Administrative skills
  • Customer service orientation
  • Ability to multitask and prioritize
  • Professional appearance and attitude
  • Effective verbal and written communication skills
  • Ability to handle stress and stay calm under pressure
  • Conflict resolution skills
  • Decision making and judgment skills
  • Team work
  • Flexible regarding work schedules
  • Ability to respond appropriately to diverse customers and guests

We offer:

  • Salary: from 1000 Lari
  • Insurance package.

Please send your CV to the following email address: hotel.1920s@gmail.com

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