Front Office Receptionist in Gudauri

Hotel Alpina

Title:   Front Office Receptionist

Department:   Front Office

Reports to:      Front Office Manager

Skills and abilities:

• Experience in front desk and customer service capacities;
• Hands-on experience in giving information to visitors and answering their questions;
• Fluent English and Russian, any additional languages considered as a plus;
• Highly skilled in handling incoming calls and routing them appropriately;
• Experience in working with hotel property management system, such as Fidelio. 
• Able to maintain an organized reception area;
• Strong interpersonal and communication skills;
• Can-do attitude and ability to think outside the box;
• Able to stand for extended periods of time;
• Avid understanding of front desk operations;
• Good time management skills;
• Good organizational skills;

Main responsibilities:

• Greet, register, and assign rooms to guests;
• Manage the registration process;
• Handle guest check-ins and check-outs appropriately;
• Operate hotel switchboard, take calls and provide information and transfer calls;
• Take reservations over the telephone, through emails and in person;
• Answer inqueries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions;
• Compute bills and take payments;
• Provide guests with directions around the hotel;
• Contact housekeeping and maintenance departments when a problem is reported;
• Balance payments at the end of the shift and generate accounting reports for the benefit of the next shift;

Please send your resume to the following email address: gen.manager@hotelalpina.ge