Conversion/Retention Manager

თარიღები: 28 დეკ 2018 - 26 იან
მდებარეობა: თბილისი
დასაქმების ფორმა: სრული განაკვეთი
განათლება: ბაკალავრი
გამოცდილება: 1 - 2 წლამდე
ენები: ინგლისური რუსული
ელ. ფოსტა: selltechhr@gmail.com
გაყიდვები:  გაყიდვები(ზოგადი) გაყიდვების ქოლცენტრი ბუღალტერია/ფინანსები:  ფინანსები(ზოგადი)

SELLTECH is the international company which operates in the field of telemarketing and direct sales, where our expertise enables to swiftly identify a client’ s needs.

We are committed to growing and strengthening our organization by hiring the people that make SELLTECH (our culture) what it is. Through hiring the best fitting applicant and supporting our people in further developing their skills.

 

We are looking for English/Russian Speaking Call Center Telemarketing Representative/retention agent/junior desk manager  in Tbilisi, Georgia that will be the liaison between our company and its current and potential customers to provide excellent customer service that can turn into amazing sales opportunities and long-lasting business relationships. This position is a relationship-based selling opportunity that requires the ability to build value with a high-quality line of financial products and services. The successful candidate should be self-motivated, have basic sales skills, and have the ability to work seamlessly between internal and external operating systems, including a basic understanding of Microsoft based applications.

 

Job Requirements

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Profound Knowledge of English/Russian is a must.
  • Previous experience at least for one year in working financial industry in the same position is a plus.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

 

Requirements

  • Previous experience at call center
  • Sales experience is must
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

 

SKILLS

  • Ability to multi-task in a fast-paced department
  • Ability to work well with external vendors including fee verification
  • Ability to work with internal and external operating systems
  • Excellent organizational skills
  • Ability to work under time constraints and daily deadlines
  • Versatility in job functionality and quick to assimilate procedural changes
  • Good interpersonal skills and teamwork awareness
  • Detail oriented, self-starter, ability to prioritize multiple responsibilities

 

WE OFFER:

  • Competitive compensation  
  • The best bonus structure in coverage area
  • Working hours – 10:00 AM – 19:00 PM
  • Professional trainings
  • Healthcare coverage
  • Supportive and motivating staff to help you succeed
  • Rapid opportunities for advancement

 

If you see yourself qualified for this position, please send your CV to selltechhr@gmail.com

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