16 აპრ - 15 მაი
სტანდარტი
VIP ურთიერთობის ოფიცერი
თბილისი
- სრული განაკვეთი
- გამოცდილება აუცილებელია , გამოცდილება 2 წლიდან
- ინგლისური
ვაკანსიაზე გამოხმაურება
ელ. ფოსტა: ta@pulsepoint.com.ge
As a member of a dynamic group of companies — including Next Gen Technology, VibeSync Support, Mountain Breeze, and VibeSync Support — Pulse Point stands at the core of operational excellence.
We don’t just support business growth — we enable it through streamlined execution, intelligent processes, and impactful decisions. If you're driven by purpose, precision, and progress, this is where your career takes off. We are looking for a VIP Relationship Officer to be part of our journey in transforming operational support into a true driver of business success.
Why We Need You As a VIP Relationship Officer, you’ll play a critical role in enhancing the VIP journey for high-value players in the Thailand market. Your ability to build relationships, tailor engagement strategies, and deliver exceptional service will directly impact player loyalty, satisfaction, and long-term revenue growth.
What You’ll Be Doing
What You Bring to the Team
Why You’ll Love Working With Us
If you're excited about this opportunity and ready to join our international team, we’d love to hear from you. Please send your CV/resume to ta@pulsepoint.com.ge and make sure to include the position title in the subject line. Due to the high volume of applications, our Talent Acquisition Team may not be able to respond immediately. However, shortlisted candidates will be contacted for the first interview within the coming weeks. We appreciate your interest and patience.
Privacy Notice – Processing of Personal Data
By submitting your application, you consent to the processing of personal data as defined under the Law of Georgia on Personal Data Protection. Pulse Point LLC (Company ID: 405734353) will process your data exclusively for recruitment purposes. Your data will be stored securely for a maximum of 3 (three) years. If at any point you wish to have your data removed from our systems before the standard retention period of three years, you may request deletion by contacting us at - ta@pulsepoint.com.ge. Upon receiving your request, Pulse Point LLC will ensure your data is securely and permanently deleted by applicable data protection laws.
Diversity & Inclusion Statement
At Pulse Point LLC, we are proud to be an equal-opportunity employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, ethnicity, religion, gender, age, disability, sexual orientation, marital status, or political opinion. Employment decisions are made based on merit, qualifications, and business needs.
We don’t just support business growth — we enable it through streamlined execution, intelligent processes, and impactful decisions. If you're driven by purpose, precision, and progress, this is where your career takes off. We are looking for a VIP Relationship Officer to be part of our journey in transforming operational support into a true driver of business success.
Why We Need You As a VIP Relationship Officer, you’ll play a critical role in enhancing the VIP journey for high-value players in the Thailand market. Your ability to build relationships, tailor engagement strategies, and deliver exceptional service will directly impact player loyalty, satisfaction, and long-term revenue growth.
What You’ll Be Doing
- Work closely with the Manager, Assistant Manager, and Team Leader on VIP strategy and enhancement plans.
- Be actively involved in the VIP customer journey and engagement lifecycle.
- Develop and maintain strong, trust-based relationships with a portfolio of VIP players.
- Understand each VIP’s needs and preferences to provide personalized support and service.
- Expand and deepen relationships by proactively offering relevant campaigns and solutions.
- Ensure timely delivery of VIP-preferred products, services, and promotions.
- Serve as a point of contact and communication bridge between VIP members and internal stakeholders.
- Resolve any issues or concerns to maintain loyalty and trust.
- Create and manage personalized campaigns or programs for assigned VIPs.
- Track and analyze VIP performance metrics, delivering weekly and monthly campaign reports.
- Monitor player activity to ensure continued engagement and gameplay.
- Provide feedback to enhance VIP programs and identify areas of improvement.
- Support the crediting of bonuses to players after appropriate approval has been received.
- Monitor and track VIP member lists to maintain up-to-date player engagement records.
- Collaborate with other internal departments such as product, support, and finance when needed.
- Help mentor new team members and assist in knowledge-sharing.
- Support the team leader in compiling VIP performance reports and analytics.
What You Bring to the Team
- Minimum 2 years of experience in sales, customer service, or VIP relationship management, preferably in a related industry.
- Previous experience handling VIP accounts is a strong advantage.
- Strong communication skills in both Thai and English, written and spoken.
- Proficient in Microsoft Office, with strong skills in Excel and PowerPoint.
- Solid interpersonal skills with an aptitude for relationship building, negotiation, and conflict resolution.
- Comfortable in a fast-paced, constantly evolving environment.
- Able to work both independently and collaboratively with cross-functional teams.
- Knowledge of online gaming products and ability to keep up with product offerings.
- Detail-oriented, responsible, and highly organized.
- Proactive, fast learner with a service mindset and commitment to delivering exceptional player experience.
- Must be able to multitask and prioritize workload effectively to meet deadlines.
- Tech-savvy and open to learning new systems or tools as needed.
Why You’ll Love Working With Us
- A culture of respect and belonging – We believe great work happens when everyone feels seen, heard, and valued.
- Inclusive and diverse environment – Different voices make us stronger. We celebrate who you are and what you bring to the table.
- Growth-driven mindset – Your development matters. We invest in your learning and career advancement every step of the way.
- Comprehensive health insurance – Your well-being comes first. Enjoy peace of mind with robust medical coverage.
- Fully covered meal expenses – Fuel your day with delicious meals, on us.
- Premium gym partnerships – Stay active and healthy with access to top-tier fitness facilities through our exclusive wellness partners.
If you're excited about this opportunity and ready to join our international team, we’d love to hear from you. Please send your CV/resume to ta@pulsepoint.com.ge and make sure to include the position title in the subject line. Due to the high volume of applications, our Talent Acquisition Team may not be able to respond immediately. However, shortlisted candidates will be contacted for the first interview within the coming weeks. We appreciate your interest and patience.
Privacy Notice – Processing of Personal Data
By submitting your application, you consent to the processing of personal data as defined under the Law of Georgia on Personal Data Protection. Pulse Point LLC (Company ID: 405734353) will process your data exclusively for recruitment purposes. Your data will be stored securely for a maximum of 3 (three) years. If at any point you wish to have your data removed from our systems before the standard retention period of three years, you may request deletion by contacting us at - ta@pulsepoint.com.ge. Upon receiving your request, Pulse Point LLC will ensure your data is securely and permanently deleted by applicable data protection laws.
Diversity & Inclusion Statement
At Pulse Point LLC, we are proud to be an equal-opportunity employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, ethnicity, religion, gender, age, disability, sexual orientation, marital status, or political opinion. Employment decisions are made based on merit, qualifications, and business needs.
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