Are you looking for a space for innovation, diversity, and self-development? Then Tazetec has the right challenge for you!

Tazetec is looking for Finance Support Specialist

Your profile:

• 1+ year of experience as a Customer Support Representative;
• Written and spoken English (at least upper-intermediate);
• Strong time-management and organisational skills;
• Customer-focused;
• Multi-tasking. Be good at planning and organising your own schedule;
• Problem-solving: Identify barriers that prevent achieving goals and standards;
• Good written and verbal communication skills in client-facing situations, to achieve positive outcomes;
• Firm understanding of Excel/Google Sheets. Basic HTML understanding;
• Be familiar with different payment types and how they work;
• Be flexible with your schedule. Possible day/night shifts;
• Understanding what chargeback, KYC are.

Your day-to-day contribution:

• Giving required support to CS, efficiently, effectively and in accordance with priority, impact;
• Monitoring issues in the transaction flow. Be able to investigate and understand the root of the problem;
• Escalate to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
• Handle chargeback cases in accordance with the procedure;
• Be able to understand fraudulent patterns and report them in a timely manner.
• Checking KYC and processing payouts. Communicate with payment providers and merchants.
• Process payout 24/7 for brands and other merchants.

What's next:

• I step: HR interview (30 minutes);
• II step: introduction to the team (2 hours);
• III step: final decision.

Our benefits package:

• Inspiring and diverse culture surrounded by experienced and enthusiastic colleagues;
• Flexible working hours to ensure your work-life balance;
• Ability to choose to work remotely or at the office;
• Star players/Top Salary policy;
• Unlimited paid vacation days;
• Attractive package of medical insurance;
• Inspiring and diverse culture surrounded by experienced and enthusiastic colleagues;
• Opportunities for personal and professional development: monthly compensation for your leisure activities, fully paid courses and workshops, etc.;
• An active corporate life: team-buildings, sports activities, corporate parties, etc;
• A collaborative and welcoming environment for your initiatives.

Are you ready to take on this challenge? Send your CV at: recruitment@tazetec.com