თარიღები: 12 სექ - 21 სექ
მდებარეობა: თბილისი
დასაქმების ფორმა: სრული განაკვეთი
განათლება: ბაკალავრი
გამოცდილება: ერთ წელზე ნაკლები
ენები: ქართული ინგლისური რუსული
ელ. ფოსტა: vacancy@finca.ge
მიმაგრებული ფაილი: გადმოწერა
საბანკო:  საბანკო(ზოგადი) ინფორმაციული ტექნოლოგიები:  IT სპეციალისტი

Help Desk Specialist

Duty Station: Tbilisi, Head Office

Number of posts: 1

Application deadline: 21 September, 2018

 

Main duties and responsibilities:

  • Answers the Help Desk telephones and incoming emails in a professional, courteous and timely manner. Logs all calls into the Helpdesk application;
  • Provides distant technical assistance to users of Information System of the FINCA Georgia;
  • Assists users remotely and works with them to make them self-sufficient with email, word processing (Microsoft Office), telephones, printers, saving and archiving files, etc.
  • Reports urgent problems to the relevant  IT staff immediately;
  • Works closely with the Technical Support and IT  application administrators to ensure that all user needs are met in a timely manner;
  • Shares and logs necessary information/data with the replacing colleagues or next shift employee;
  • Makes alert for disruptive behavior; If necessary notifies IT administrators and IS Department Manager;
  • Participates and assists in the development of FAQ’s, Knowledge Bases and other self-help materials;
  • Provides day-to-day, weekly, monthly, quarterly and annual reporting per established policy and on ad hoc bases, as required;
  • Performs other related duties as required;

 

Required qualification and skills:

  • Bachelor's degree in Computer Science or related field or last year student
  • Experience of supporting Microsoft Active Directory, Exchange, Terminal Services, diagnosing and resolving PC, printer and telephony faults
  • A proven track record of effectively managing conflicting priorities;
  • Understanding of IT standards, procedures and instructions;
  • Fluent in Georgian, good knowledge of English and/or Russian languages.

 

All interested candidates are encouraged to complete the attached application form and send by e-mail to vacancy@finca.ge.

Candidates must indicate the vacancy title “Help Desk Specialist” in the subject line of the e-mail. Short - listed candidates will be contacted.

Short listed candidates will be interviewed (competency based interview).

Please note that on some positions there will be used different selection criteria’s such as: testing, presentation, role-playing, case discussion, etc.

 

FINCA Bank Georgia JSC is an Equal Opportunity Employer.

FINCA Bank Georgia JSC offers inspirational and dynamic working environment, freedom to develop your ideas, competitive compensation and benefits package and diverse career development.

 

The purpose of processing personal data which candidate submits to FINCA Bank Georgia is to manage applications in view of possible pre-selection and further recruitment at FINCA. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consen

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