General Overview

We are excited to announce an incredible opportunity to join MM Holding, a leading player in the international fashion industry. As a dynamic and thriving company, we are committed to continuous improvement and embracing a diverse and vibrant culture. Our success results from our people-oriented approach and focus on fostering personal and professional development.

If you want to be part of a winning team that values growth and empowers its employees, this is the place for you!

MM Holding is pleased to announce a vacancy for the position of Customer Relationship Manager

Job Summary:

• Responsible for efficiently providing excellent customer service to our customers
• Engage customers in a courteous, helpful, and respectful manner, promptly and politely respond to customer inquiries and customer requests for support
• Respond to questions including, but not limited to, order status, product specifications, return and repair policies
• Perform other duties as assigned by supervisor, including, but not limited to, maintaining logs, reviewing reports, updating resource materials, special project work, etc
• Maintaining an awareness of all product knowledge information
• Following up with customers to check that they’re satisfied with any purchases
• Summarizing common issues with a product or service.

Qualifications:

• Good communication, customer service, and organizational skills
• Exceptional written communication skills
• Full proficiency in English language (C1/C2 Level)
• Previous customer service/social content manager experience
• Ability to create positive customer experiences
• Familiarity with basic Helpdesk software and the ability to navigate customer service platforms and databases effectively
• experience or knowledge of using Instagram and other popular social media platforms, which can be valuable in engaging with customers.

Personal skills:

• Persuasive speaking skills
• Empathy
• Adaptability
• Ability to use positive language
• Clear communication skills
• Self-Control;
• Taking Responsibility
• Patience.

We Offer:

• Competitive salaries
• A workplace that runs on trust, empowerment, and feedback
• Premium health insurance
• Personal and professional development opportunities
• Best career development opportunities in an international company
• Working hours: 09:00 – 18:00
• Office-based.

If you believe that you meet the requirements of the vacancy and wish to join the "MM Holding" team, please send your CV to HR@machandmach.com by September 30 and mention the title of the vacancy "Customer Relationship Manager" in the subject of the letter.