Front Office Receptionist

თარიღები: 06 აგვ - 04 სექ
მდებარეობა: ბაკურიანი
დასაქმების ფორმა: სრული განაკვეთი
ხელფასი: 750
განათლება: საშუალო განათლება
გამოცდილება: ერთ წელზე ნაკლები
ენები: ქართული ინგლისური რუსული
ელ. ფოსტა: hr@bestforguest.com
ტელეფონი: 574 51 77 88
მისამართი: Bakuriani, Didi Mitarbi, Kohta Gora
ტურიზმი/სასტუმრო/რესტორანი/კვება:  მიმღები (Front Office)

Full time job in round year operating AuRoom Bakuriani Resort.

With its upscale rooms and welcoming hotel infusing the experience of Georgia with high end hospitality.

AuRoom Bakuriani Resort is looking for a suitable candidates for the position of Front Office Receptionist.

Title: Front Office Receptionist
Department: Front Office
Reports to: Front Office Manager
 

Position scope:
Hotel receptionists are responsible for making guests feel welcome, dealing with room bookings and cancellations, check-in & check-outs, handling general requests made by guests during their stay, make Guest informed about all services and facilities.
 

Knowledge, skills and abilities:

  • Work experience as a receptionist is considered as a plus;
  • Fluent Georgian, English, Russian and any additional languages considered as a plus;
  • Professional speech and behavior;
  • Patient listening;
  • Rich general knowledge;
  • Sense of humor;
  • Complying with administrative principles and views;
  • Respectful and helpful towards colleagues;
  • Attentive enough to control several tasks simultaneously;
  • Clean and positive appearance;
  • Representative capabilities;
  • Attentive to details;

 

Duties:

  • Execute departmental tasks within the framework of orders given by the supervisor;
  • Greeting the customer, registration procedures and room allocation;
  • Providing rooms to guests with prior reservations, in accordance with their preferences;
  • Accurately entering guest arrivals into the computer;
  • Registering all information filled out by the guests on the registration cards into the computer;
  • Reviewing the arrival list every morning one last time for room allocation and special notes;
  • Checking customer key return on the departure list and places a tick on the list;
  • Reviewing the departure list and maintaining communication with the Front Cashier, thereby preventing customers from leaving without paying;
  • Checking the departure list every morning for any notes;
  • Ensuring proper record keeping of vacant, ready for sale, and blocked rooms and their arrangement in the room rack;
  • Comparing the room rack with the list of occupied rooms from the computer;
  • Maintaining constant rack arrangement of arrival and departure rooms, reserved rooms, empty, clean, dirty, ready for sale, and blocked rooms;
  • Enabling proper room changes and sending room change forms to the housekeeping department;
  • Maintaining check of empty room`s keys;
  • Filing all front office reports properly;
  • Memorizing all prices of the hotel and its facilities (room, food, pool, transfer, sauna, etc.);
  • Informing guests about all hotel services, and trying to sell these services;
  • Checking whether cash and credit cards have been properly processed;
  • Taking necessary measures not to permit customer to leave without paying;
  • Attempting to resolve all guest complaints and problems;
  • Possessing knowledge on entertainment and excursion possibilities, having documents ready at the desk; ski lifts and nearby landmark open hours
  • Revenue Management and arranging Bell-boy services;
  • Daily audit (Revenue Management) of departments;

 

General:

  • Hotel`s Fire, Health and Safety Procedures.

 

only qualified candidates will be contacted. Please send your resume on: hr@bestforguest.com

Please indicate the position title in subject line, otherwise your application will not be considered. Given Job Description may be subject to change and clarifications.

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