Finance Support Specialist
  • სრული განაკვეთი
  • გამოცდილება აუცილებელია , გამოცდილება 1 წლიდან
  • ინგლისური,თურქული
25 მაი - 04 ივნ
ვაკანსიაზე გამოხმაურება

TAZE Technologies is pleased to announce a vacancy for the position of Finance Support Specialist.
Are you looking for a space for innovation, diversity, and self-development? Then Tazetec has the right challenge for you!

Your profile:

  • You have 1+ year of experience as a Customer Support Representative;
  • Written and spoken English (at least upper-intermediate);
  • Strong time-management and organisational skills;
  • Customer-focused;
  • Multi-tasking. Be good at planning and organising your own schedule;
  • Problem-solving: Identify barriers that prevent achieving goals and standards;
  • Good written and verbal communication skills in client-facing situations, to achieve positive outcomes;
  • Firm understanding of Excel/Google sheets. Basic HTML understanding;
  • Be familiar with different payment types and how they work;
  • Be flexible with your schedule. Possible day/night shifts;
  • Understanding what Chargeback, KYC and sports/casino bets.

Bonus points for:
  • Good written and spoken Turkish.

Your day-to-day contribution:
  • Giving required support to CS, efficiently, effectively and in accordance with priority, impact;
  • Monitoring issues in the transaction flow. Be able to investigate and understand the root of the problem;
  • Escalate to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
  • Handle chargeback cases in accordance with the procedure;
  • Be able to understand fraudulent patterns and report them in a timely manner.
  • Checking KYC and processing payouts. Communicate with payment providers and merchants.
  • Process payout 24/7 for brands and other merchants.

What will be next:
  • I step: HR interview (30 minutes);
  • II step: introduction to the team (2 hours);
  • III step: final decision.

Our benefits package:
  • Inspiring and diverse culture surrounded by experienced and enthusiastic colleagues;
  • Flexible working hours to ensure your work-life balance;
  • Ability to choose to work remotely or at the office;
  • Star players/Top Salary policy;
  • Unlimited paid vacation days;
  • Attractive package of medical insurance;
  • Inspiring and diverse culture surrounded by experienced and enthusiastic colleagues;
  • Opportunities for personal and professional development: monthly compensation for your leisure activities, fully paid courses and workshops, etc.;
  • An active corporate life: team-buildings, sports activities, corporate parties, etc;
  • A collaborative and welcoming environment for your initiatives.

Are you ready to take on this challenge? Send your CV to: