Reservations Supervisor
ბათუმი
Hilton Batumi
  • სრული განაკვეთი
  • 1 - 2 წლამდე
  • ინგლისური,რუსული
21 სექ - 16 ოქტ
სტარტი
ვაკანსიაზე გამოხმაურება

Hilton Batumi Hotel is pleased to announce vacancy for a Reservations Supervisor position for the Reservations/Commercial Department. 

 

Description  

A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. 

 

What will I be doing? 

Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities.  

 

Specifically, Reservations Supervisor will be responsible for performing the following tasks to the highest standards: 

  • Assist in the day-to-day operations of the Reservations Department Head 
  • Handling tasks through a daily checklist 
  • Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times  
  • Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates  
  • Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximize conversion ratios in order to achieve targets for the department  
  • Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue  
  • Produce quotations and written confirmation to all clients  
  • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business  
  • Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction 
  • Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market   

 

What are we looking for? 

  • To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 
  • Previous experience with reservations role in the hotel field  
  • Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets  
  • Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges  
  • Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members  
  • Excellent organization and planning skills  
  • Flexibility to respond to a range of different work situations  
  • Knowledge of the hotel property management systems ( Opera PMS ) 
  • Good Language skills in Georgian, Russian, English (Professional writing and speaking ) 
  • Hospitable 
  • Good organizational and administration skills  
  • Positive attitude and good communication skills  
  • Commitment to delivering a high level of customer service  
  • Confident telephone manner  

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 

  • Education: Hotel school, tourism, etc.  
  • Minimum Years of Experience: 1 – 2 years  

 

What will it be like to work for Hilton Batumi? 

Despite an incredibly difficult year for businesses all over the world, Hilton Batumi was able to sustain its award-winning culture, ultimately being certified as Great Place to Work® June 2022-2023.

Hilton Batumi is recognised by its employees as an organisation that promotes a healthy and diverse workplace culture through trust, pride and camaraderie. 

Understanding the perspective of employees is key to building a successful workplace environment. Being recognized worldwide by Great Place to Work® is an honor and a great source of pride for Hilton Batumi Team Members. 

Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

 

What benefits will I receive? 

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton and its partners.

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton including 50% discounts on our outlets and a spa in Hilton Batumi, free parking, free health insurance, free meals and transportation, 6-month paid maternity leave, paid paternity leave, bonus schemes and many more. 

 

In case of interest, please send the CV directly on the following email: Batumi.Career@hilton.com; Please also indicate the name of the position you are applying for, otherwise your CV will not be considered. 

 

Hilton Batumi Wishes You a Good Luck! 

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