VIP Manager/B2C
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19 სექ - 08 ოქტ
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SOFTSWISS is pleased to announce a vacancy for the position of VIP Manager (B2C) 

SOFTSWISS is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return. 

SOFTSWISS is based in Poland, Georgia, Malta, and Belarus and counts 1400+ people, with an official presence and gaming licenses in several more jurisdictions. Online casinos powered by SOFTSWISS’s platform have received numerous awards and accolades from the industry media. Among our products are the Online Casino Platform, Game Aggregator, Sports Betting Platform, Affiliate Marketing Platform, and various casino games under the BGaming brand. 

 

Responsibilities: 

  • Build and maintain relationships with high value customers by supporting via VIP-exclusive phone, email and/or chat communications 
  • Create and keep the VIP clients’ database up to date 
  • Increase and retain the VIP customer base by identifying and executing new initiatives, promotions and rewards programs 
  • Learning the needs of clients and developing plans to meet them 
  • Understand and analyse activities and trend of high value players 
  • Accurate weekly and monthly reporting 
  • Handle VIP customer concerns and complaints 

 

Requirements: 

  • 1 year+  of previous experience in Customer Service within the online iGaming industry – is a must! 
  • Good English spoken and written 
  • Proficiency in Microsoft programs (Word, Excel) 
  • Available to work shifts & weekends 
  • Strong communication and negotiation skills 
  • Problem-solving aptitude 

 

We offer: 

  • Full-time schedule 
  • Hybrid working 
  • Compensation structure aimed to motivate and perform at peak level 
  • No salary limits 
  • Opportunity to join one of the most rapidly-growing IT spheres 
  • Comfortable workspace 
  • Salary officially paid in hard currency negating devaluation risks 
  • Professional training, English courses 

 

Please send your CV via the email anastasiya.romanuk@softswiss.com 

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