Customer Support Agent
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  • სრული განაკვეთი
  • 1 - 2 წლამდე
06 სექ - 01 ოქტ
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GrowMore announces a vacancy for the position of Customer Support Agent

Position Title: Customer Support Agent

Office Location: Georgia/Tbilisi

GrowMore is working with an international client whose team is based in Tbilisi, Georgia.

They believe in providing an excellent, efficient, and high-level customer service experience to our customers. Customer Support handles all customer contacts through calls, emails, and chats. Customer Support Agents effectively navigate an ever-changing environment, offering resolutions to our customers the first time and at a high level of quality.

 

Role Responsibilities:

  • Answer inbound calls, emails, chats, and any future methods related to any of our client’s products in a professional, friendly, and effective manner.
  • Provide helpful customer service by identifying customer needs, resolving customer concerns, and processing customer transactions efficiently.
  • Consistently provide accurate, clearly-communicated information to achieve First Contact Resolution (FCR).
  • Offer exceptional and proactive customer service in alignment with our high standards of excellence to meet customer satisfaction and quality targets.
  • Handle customer interactions quickly and effectively within a reasonable handle time, including multiple chat interactions concurrently.
  • Capitalize on opportunities to upsell products as required, effectively delivering results to our clients by supporting our customers in making the right product decisions.
  • Ensure consistent availability and schedule adherence at all times throughout your shift.
  • Maintain an overall high level of knowledge and expertise across multiple product channels.
  • Provide basic troubleshooting and issue reporting.
  • At all times adhere to the company`s Handbook and Code of Conduct and maintain the strictest level of confidentiality with all of our data.
  • Perform other duties and responsibilities not specifically outlined herein, as assigned.

 

Requirements and Qualifications: 

  • At least 1 year`s previous experience providing customer service, in a contact center or other environment.
  • Excellent phone, email and chat abilities, with strong verbal and written communication skills.
  • Highly efficient and productive, and capable of multitasking consistently throughout the day.
  • Enjoys working within a culture of excellence, with significant career growth potential & performance incentives, but equally significant performance expectations.
  • Has basic computer troubleshooting skills; familiarity with contact center applications and MS Word products a major asset.
  • A strong team player
  • Readiness for a night shift schedule - 5 days a week

 

Benefits:

  • Competitive salary
  • Hybrid work environment (remote possible)
  • 5-star health insurance
  • Mobile balance allowance
  • Gym/Fitness Centre membership
  • Great office and fantastic, upbeat atmosphere

 

If you are interested in this position please  APPLY NOW  via the link - we`re eager to hear from you!

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