The Housekeeping Manager
თბილისი
  • სრული განაკვეთი
  • საშუალო განათლება
  • 3 - 5 წლამდე
  • რუსული,ინგლისური
08 ივნ - 08 ივლ
ვიპ
ვაკანსიაზე გამოხმაურება

Location: Tbilisi, Georgia

Job Summary:

The Housekeeping Manager is responsible for training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs.

 

Education & Experience:

  •  At least 4 years of progressive hotel sales experience;
  •  Fluent English and Georgian Knowledge is essential. Good Russian is an asset.
  •  High school diploma or equivalent training/experience
  •  Working knowledge of various computer software programs
  •  Working knowledge of property management systems
  •  Strong mathematical skills

 

Physical Requirements:

  •  Long hours sometimes required.

 

General Requirements:

  •  Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  •  Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  •  Must be able to multitask and prioritize departmental functions to meet deadlines.
  •  Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  •  Attend all hotel required meetings and trainings.
  •  Participate in M.O.D. coverage as required.
  •  Maintain regular attendance in compliance with Marjan Plaza Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  •  Maintain high standards of personal appearance and grooming, which include wearing nametags.
  •  Comply with Marjan Plaza Hotel Standards and regulations to encourage safe and efficient hotel operations.
  •  Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  •  Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  •  Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  •  Must be able to maintain confidentiality of information.
  •  Perform other duties as requested by management.

 

Fundamental Requirements

  •  Assigns work to Housekeeping staff and trains staff in housekeeping duties.
  •  Addresses guests’ complaints regarding housekeeping services or equipment.
  •  Reports need for room repairs to housekeeper.
  •  Examines carpets, drapes, and furniture for stains, damage or wear.
  •  Checks and counts linens and supplies and communicates needs to housekeeper.
  •  Records inspection results and informs Housekeeping staff of inadequacies.
  •  Verifies staffing is appropriate for business levels.
  •  Operates hotel property management system.
  •  Handles lost and found inquiries and all pertinent procedures.
  •  Checks vacant, expected departure and discrepant rooms.
  •  Issues and inventories keys.
  •  Communicates with appropriate departments when necessary.
  •  Conducts daily pre-shift and post shift meetings.
  •  Cleans rooms and assists in laundry when necessary.
  •  Inspects linen closets, storage areas.

 

What we expect from you:

  •  Big smile on your face
  •  Bring your best every day
  •  Put our guests first
  •  Strive to exceed expectations in all you do

 

What you can expect from us:

  •  Best-in-class training and career development
  •  Supportive and engaged team
  •  Fast paced fun environment

 

Salary: is announced during the interview

 

How to apply?

Please send your resume at hr@marjanplaza.ge with the subject ‘Housekeeping Manager”

სასტუმრო/რესტორანი/კვება
დიასახლისი (ჰაუსკიპინგი)