Housekeeping Supervisor
თბილისი
  • სრული განაკვეთი
  • საშუალო განათლება
  • 2 - 3 წლამდე
  • ინგლისური,რუსული
08 ივნ - 08 ივლ
ვიპ
ვაკანსიაზე გამოხმაურება

Location: Tbilisi, Georgia 

Job Summary: 

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence. 

 

Education & Experience: 

  • High School diploma or equivalent required. 
  • Two to three years of progressive experience in a hotel or related field preferred. 
  • College course work in related field helpful. 
  • Previous supervisory responsibility preferred. 
  • Fluent English and Georgian Knowledge is essential. Good Russian is an asset. 

 

Physical Requirements: 

  • Flexible and long hours sometimes required. 
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
  • Ability to stand during entire shift. 

 

General Requirements: 

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. 
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
  • Must be able to multitask and prioritize departmental functions to meet deadlines. 
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. 
  • Attend all hotel required meetings and trainings. 
  • Maintain regular attendance in compliance with Marjan Plaza Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. 
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. 
  • Comply with Marjan Plaza Hotel Standards and regulations to encourage safe and efficient hotel operations. 
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. 
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. 
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. 
  • Must be able to cross-train in other hotel related areas.  
  • Must be able to maintain confidentiality of information. 
  • Must be able to show initiative, including anticipating guest or operational needs. 
  • Perform other duties as requested by management. 
  • Maintain a warm and friendly demeanor at all times. 

 

Fundamental Requirements: 

  • Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.  
  • Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.  
  • In the absence of the Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards. 
  • Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked. 
  • Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time. 
  • Maintain key control. 
  • Handle items for "Lost and Found" according to the standards. 
  • Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings. 
  • Oversee the daily assignment of duties, ensuring Room Attendants and Public Area Attendants carry a work assignment. 
  • Carry an active phone / radio to maintain contact with the Front Office and/or Engineering throughout the shift. 
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Front Office Manager, according to standards. 
  • Initiate work orders for repairs and maintenance and forward to Engineering.  Follow through on each work order until completed. 
  • Assist with training of Housekeeping staff. 
  • Ensure completion of cleaning projects on a biannual basis. 
  • Ensure overall guest satisfaction. 

 

What we expect from you: 

  • Big smile on your face 
  • Bring your best every day 
  • Put our guests first 
  • Strive to exceed expectations in all you do 

 

What you can expect from us: 

  • Best-in-class training and career development  
  • Supportive and engaged team 
  • Fast paced fun environment 

 

Salary: is announced during the interview 

How to apply? 

Please send your resume at hr@marjanplaza.ge with the subject ‘Housekeeping Supervisor” 

სასტუმრო/რესტორანი/კვება
დიასახლისი (ჰაუსკიპინგი)