Arabic language Customer Service Manager
თბილისი
  • სრული განაკვეთი
  • 1 - 2 წლამდე
  • ინგლისური,არაბული
16 მაი - 26 მაი
სტანდარტი
ვაკანსიაზე გამოხმაურება

Company “Free Spirit tours” are looking for Arabic language Customer Service Manager to join our fast-paced and dynamic work environment.

 

Main Responsibilities:

  •  Managing incoming calls and customer service inquiries
  •  Review and select standard responses for answers or solutions
  •  Identifying and assessing customers` needs to achieve satisfaction
  •  Build sustainable relationships and trust with customer accounts through open and interactive communication
  •  Provide accurate, valid and complete information by using the right methods/tools
  •  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


Qualification requirements:

  •  Minimum 1 years of experience in a similar field;
  •  Perfect knowledge of Arabic and English (knowledge of another foreign language will be considered an advantage);



Personal qualities:

  •  High sense of responsibility.
  •  Punctuality.
  •  Ability to manage time efficiently, especially to perform deadlines correctly.
  •  Sociability.
  •  Ability to convince the client, presentability.
  •  Flexibility.
  •  Ability to resolve issues diplomatically.
  •  Dealing with a stressful environment, making decisions within a reasonable time.
  •  Focus on teamwork.
  •  Independent decision making, leadership;


Job type: Full time
Payment is considered individually.

If you are interested, please send a resume to:  info@freespirittours.net. In English,  Enter the title of the position in the title field.

 

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