Company “Free Spirit tours” are looking for Arabic language Customer Service Manager to join our fast-paced and dynamic work environment.

Main Responsibilities:

•  Managing incoming calls and customer service inquiries
•  Review and select standard responses for answers or solutions
•  Identifying and assessing customers` needs to achieve satisfaction
•  Build sustainable relationships and trust with customer accounts through open and interactive communication
•  Provide accurate, valid and complete information by using the right methods/tools
•  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Qualification requirements:

•  Minimum 1 years of experience in a similar field;
•  Perfect knowledge of Arabic and English (knowledge of another foreign language will be considered an advantage);

Personal qualities:

•  High sense of responsibility.
•  Punctuality.
•  Ability to manage time efficiently, especially to perform deadlines correctly.
•  Sociability.
•  Ability to convince the client, presentability.
•  Flexibility.
•  Ability to resolve issues diplomatically.
•  Dealing with a stressful environment, making decisions within a reasonable time.
•  Focus on teamwork.
•  Independent decision making, leadership;

Job type: Full time
Payment is considered individually.

If you are interested, please send a resume to:  info@freespirittours.net. In English,  Enter the title of the position in the title field.