Сustomer Service Manager
  • სრული განაკვეთი
  • 800 - 1000
  • ინგლისური,რუსული
13 იან - 12 თებ
ვაკანსიაზე გამოხმაურება


UPGAMING is a reliable software provider company consisting of versatile, high-quality and bold features fully adapted to any casinos for their professional functioning. It also ensures its growing and further success.

The company is distinguished by high social responsibility and special care for employees. We believe that a happy employee is the guarantee of a successful business, therefore, taking care of the personal and professional growth of the team is our daily activity.


UPGAMING invites you to join your team – Сustomer Service Manager



  • High quality customer service
  • Responding to incidents reported by users
  • Identifying problems and providing the resolution with your own skills or escalating them to the relevant person
  • Preparation of reports
  • Managing / monitoring existing customer accounts
  • Relationships with partner companies
  • Preparation of reports for the relevant supervisior
  • Perform tasks of the supervisor within the scope of competence.



  • Ability to speak and write in English
  • Effective Writing Communication skills in English
  • Ability to negotiate
  • Work experience is not required, but welcome
  • Knowledge of Russian language is a plus


We Offer:

  • Net salary of GEL 800 ( salary raise to GEL 1000 Net after completion of 6 months' probation)
  • Ability to grow on a career ladder
  • Comfortable working environment with friendly, supportive and motivating staff to help you to succeed;
  • Corporate parties, fun days and trips;
  • Health insurance for employees and family members
  • Food Benefit - Lunchoba


Working Conditions:

  • This work consists of two consecutive working days in two types of shifts: day and night shifts.
  • The next three days are non-working
  • Workplace:  Tbilisi


If you believe that the specifics and content of the job are relevant to your knowledge and experience, please send your resume to career@upgaming.com    (indicate the title of the position in the subject field)


For more information about us, visit: https://upgaming.com/


The resume submitted by you, in accordance with the Law of Georgia on Personal Data Protection, may contain personal data, including data of a special category. We would like to inform you that your personal data will be processed by the "Upgrading AG-Georgia Branch" in order to make a decision on employment to determine the eligibility of the candidate for the current/future vacancy and will be stored for a maximum of 5 years.


Thank you for your interest and we look forward to meeting you!


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