Head of Customer Support
თბილისი
  • სრული განაკვეთი
12 იან - 11 თებ
პრიოსტანდარტი
ვაკანსიაზე გამოხმაურება

Head of Customer Support

 

The Company:

 

We are an online casino company based in Tbilisi, Georgia. We are looking for a Head of Customer Support to join our fast-paced and dynamic work environment. This is a great opportunity to join us now to make a big difference and grow along with the company.

 

Job Description:

 

Reporting to the CEO, you will lead our Customer Service, VIP and Incident Teams, delivering world-class service to all our customers. Your teams will be the main contact the customer has with the company and as the customer is at the heart of our business and brand this role is an extremely important area of the business.

You will be responsible for one of the largest teams in the company so the role will include a lot of onboarding, training, and motivation of staff. The successful applicant will be responsible for setting up all customer support functions and processes and then the ongoing management of them. Using analytics, reports, and feedback you’ll be constantly looking at ways to improve customer flows and satisfaction. You’ll also be responsible for dealing with customer issues and feedback escalating those to the different areas of the business.

 

The requirements for this role are:

 

Essential

  • Previous experience in Customer Support leadership roles
  • Computer literate with a sound understanding of all MS Office Products
  • Worked with FreshDesk
  • Fluent in English & Georgian


Beneficial

  • Online Casino experience
  • Experience in working with VIP customers

 

We Offer:

  • Friendly and dynamic work environment
  • Competitive salary
  • Flexible working hours
  • Remote work

 

If you are interested in this role please send an English copy of your CV to jobs@virtucon-ge.com with this job title in the subject.

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