Technical Support Specialist
თბილისი
  • სრული განაკვეთი
  • 1500 - 3500
  • 1 - 2 წლამდე
  • ინგლისური
28 დეკ - 27 იან
ვიპ
ვაკანსიაზე გამოხმაურება

GEO TELEMEDICINE  is announcing a vacancy for the position of Technical Support Specialist

 

Responsibilities:

  • Ask customer targeted open-ended questions to quickly understand the root of the problem.
  • Talk the customer through a series of actions, either via phone, email or chat, until their technical issue has been resolved.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Collaborate effectively with faculty, staff, and administrators at all levels, technical and non-technical, to determine and ensure all support needs are met.
  • Provide prompt and accurate feedback to the customer.
  •  Able to prioritize and manage several open issues at one time.

 

Requirements:

  • Strong customer service skills, including written and verbal communication skills.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to prioritize workload to appropriately respond to customer needs and demands.
  • Ability to provide responses to customers with little technical knowledge.
  • Solid experience in problem solving and resolution skills.
  • English knowledge C1 or higher.



 
Please send your CV to the following email address:  hr@telemedicine.ge

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ინფორმაციული ტექნოლოგიები
ინფორმაციული ტექნოლოგიები (ზოგადი)