Customer Service Advisor with German - Call Center / Work at Home

თარიღები: 16 ნოემ - 15 დეკ
მდებარეობა: თბილისი სხვა
დასაქმების ფორმა: სრული განაკვეთი
ენები: ინგლისური გერმანული

ნახვები: 1216

გამოხმაურებები: 16

გაყიდვები:  გაყიდვების აგენტი გაყიდვების ქოლცენტრი

Customer Service Advisor with German - Call Center – Work at Home

 

About us:

SYKES is a digital marketing and customer service global outsourcer, providing customer engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries.

We provide customer support services for German speakers and if that doesn’t sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual, fast-paced environment, where most employees speak at least two languages, and we communicate daily with people in many different countries.

 

Join SYKES team professionals and we will offer you:

  •  Professional development through training programmes -> modern technologies and
  • customer management.
  •  Exposure to a multicultural and multilingual environment.
  •  Coaching opportunities–> on a weekly basis you will frequently receive feedback from
  • your direct supervisor.
  •  Real possibilities of career development.
  •  Employee benefits scheme.
  •  A modern, dynamic and friendly working environment.
  •  40 hour or 20 hour contact.
  •  Different working shifts able to accommodate everyone’s needs.
  •  The possibility to join us on a work at home project.

 

Responsibilities and end results:

  • The main purpose of this role is to work closely with our client to provide professional and
  • efficient support to their final German speaking customers. You need to effectively use your excellent customer service skills for customers, assist them with their inquiries over the phoneor by email and always give the best resolution.
  • We work in a fast-paced environment andflexibility matters.
  •  To respond to all client activities within given timescales, efficiently, effectively andaccurately.
  •  To develop and maintain a full knowledge of client processes and services.
  •  To be able to recognise when a problem or query should be transferred to anotherdepartment or a more senior member of staff.
  •  Logging of all activities accurately and in line with procedure within client CRM tool.
  •  Responsible for maintaining and updating all administration.
  •  To meet and exceed daily/weekly targets.

 

 

Experience, knowledge and skills required:

  •  Proficient in German (C2 level)
  •  English advanced
  •  Previous experience in customer service is a plus but not necessary
  •  Commitment to a high level of accuracy & attention to detail.
  •  Ability to work on own initiative and under pressure in order to achieve deadlines.
  •  Good organizational skills.
  •  Proficient in the use of MS Excel.


 

Homeworking Requirements:

  • You will receive excellent support in the role from a dedicated team manager however as you
  • will be working from home, PC literacy, a high degree of flexibility in your schedule, strong
  • organisation skills, independence and self-reliance are essential.


 

You will also need:

  •  A dedicated home office space which is separate, quiet and free from background noise
  •  An internet router with a free network connection for our computer (the computer will
  • be provided to you free of charge and will be for work use only)
  •  A broadband connection (DSL, VDSL or cable connection, no Internet radio or satellite)
  • with a Downstream of at least 16 Mbit/s and Upstream of at least 3 Mbit/s
  •  Comfortable and ergonomically sound furniture



If you enjoy building great relationships with customers and can help make your

team/department one of the best, this could be just the start of your career with us.

 

 

If you feel, that you have the required skills to fulfill this role, please, click on send CV button.


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