თარიღები: 11 ოქტ - 04 ნოემ
მდებარეობა: თბილისი
დასაქმების ფორმა: სრული განაკვეთი
ენები: ინგლისური რუსული
ელ. ფოსტა: vacancy@monographtbilisi.com
სასტუმრო/რესტორანი/კვება:  მიმღები (Front Office)

Hotel Monograph is pleased to announce an opening for the position of Receptionist.

 

Location: Tbilisi

Employment form: Full-time

 

DUTIES AND RESPONSIBILITIES INCLUDE:

  • provide exceptional guest service at all times.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Assists in greeting and checking-in VIP and Long Stay guests.
  • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
  • Assists in the preparation and updates of the Front Office Departmental Operations Manual.
  • Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
  • Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Assists in securing external guest accommodation in overbooking situations.
  • Ensures that all guest details are entered correctly in accordance with the principles of clean data.
  • Ensures that public areas are clean and up to standard.
  • Ensures the strict control of room keys.
  • To be thoroughly conversant with the Front Office computer system and to coordinate with IT Manager in times of power failure or system down.
  • Responds to changes in the Front Office Department function as dictated by the industry, company and hotel

 

Education and Experience

  • Excellent communications skill for Georgian, English and Russian, written and verbal. 
  • Able to work under pressure
  • Self-starter, results oriented and  team player
  • Pleasant personality with good organizational skills
  • Excellent and proven problem-solving skills
  • Independent and self-motivated with good communication, presentation and interpersonal skills and able to train as such in the team
  • Energetic, result-oriented and prepared to face challenges
  • Must have good knowledge of modern technologies applied within the rooms division area.
  • Work experience as a receptionist will be considered as a plus;

 

 

Please send your resume with picture to: vacancy@monographtbilisi.com

Please indicate the position title in subject line, otherwise your application will not be considered


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