Front Office Receptionist

თარიღები: 14 სექ - 28 სექ
მდებარეობა: თბილისი
დასაქმების ფორმა: სრული განაკვეთი
გამოცდილება: 1 - 2 წლამდე
ენები: ინგლისური რუსული
ელ. ფოსტა: careers.bhtg@biltmorecollection.com
სასტუმრო/რესტორანი/კვება:  მიმღები (Front Office)

The Biltmore hotel Tbilisi is pleased to announce vacancy for the position of a Front Office Receptionist.

Under the supervision of the Front Office Manager, the front office Receptionist is responsible for ensuring that guests are check in - check out according to the standards of The Biltmore hotel Tbilisi. 


Main duties and responsibilities will include 

  • Check in the arriving guest and check out the departing guests in a friendly and caring manner
  • Upon check in, register guest and assign rooms.
  • Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.
  • Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. 
  • Receive payment from guests. Settle the guest account and give copy of the invoice.  
  • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. 
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
  • Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities. 
  • Possess a working knowledge of the room reservation procedures. 


 

Requirements: 

  • 1-2 years’ experience in Front Office Agent role
  • Proficient in Opera
  • You must deal in a polite and sophisticated manner and have an excellent command of the English, Russian language, both spoken and written. 
  • Able to work in a fast paced environment and can multitask
  • Ability to remain calm and composed under pressure
  • Flexible in terms of scheduling
  • Excellent grooming standards
  • Applies a professional, confidential and ethical approach at all times




How to apply: 

Applicants interested in this position and whose qualifications match the requirements are welcome to send their CV in English to careers.bhtg@biltmorecollection.com and state the position title in the subject line.

Application submission deadline is 30.09.2021


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