Reservations Agent in Batumi

თარიღები: 25 ივლ - 18 აგვ
მდებარეობა: ბათუმი
დასაქმების ფორმა: სრული განაკვეთი
ენები: ინგლისური რუსული
ელ. ფოსტა: Batumi.Career@hilton.com
ტურიზმი/გართობის სექტორი:  ჯავშნები

Hilton Batumi Hotel is pleased to announce vacancy for Reservations Agent for Commercial Department.

 

RESERVATIONS AGENT

 

Description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

 

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards
     

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

 

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency
  • Accuracy and attention to detail
  • Excellent verbal and oral skills in Georgian, English and Russian.

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a Reservations department and/or at hotel industry
  • Knowledge of Opera PMS

 

 

 

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. In the 100 years since our founding, we have offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

 

What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton including 50% discounts on our outlets and a spa in Hilton Batumi, free parking and many more.

Learn more now about Hilton Hotels & Resorts - the global leader of hospitality. More than 500 locations and nearly 200,000 rooms across six continents.
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest rooms flagship brand of Hilton with properties in more than 77 countries more than 70 world-class resorts and more nearly 200 full-service spas Harris Poll EquiTrend®.

 

 

In case of interest, please send the CV directly on the following email: Batumi.Career@hilton.com;

Please also indicate the name of the position you are applying for, otherwise your CV will not be considered.

Hilton Batumi Wishes You a Good Luck!

 


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