თარიღები: 04 მაის - 28 მაის
მდებარეობა: ბათუმი
დასაქმების ფორმა: სრული განაკვეთი
ენები: ინგლისური
ელ. ფოსტა: Natia.barbakadze@sheraton.com
ტურიზმი/გართობის სექტორი:  ჯავშნები

Sheraton Batumi Hotel opened in 2010 is the first international 5 star branded hotel in Adjara region.

Sheraton Batumi Hotel as the first international 5 star branded hotel in Adjara region introduced traditional Sheraton service excellence and soon became a symbol of hospitality and luxury. It was projected and constructed according to the conception of Lighthouse of Alexandria. Beside the visual resemblance Sheraton Batumi Hotel just like the Lighthouse of Alexandria is a “Shining White Star” which attracts tourists into Adjara and plays a significant role in development and improvement of region’s tourism industry.

Sheraton Batumi Hotel is pleased to announce an opening for the position of Reservations Clerk.

 

Position summary:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

 

Duties & responsibilities:

  • Verify all reservation information with callers to ensure accuracy;
  • Accommodate and document special requests in an accurate and efficient manner;
  • Determine the most appropriate room type to meet guest requirements and maximize room rate;
  • Explain guarantee and cancellation policies to callers;
  • Describe room accommodations and benefit feature sale amenities to guests.
  • Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days;
  • Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events);
  • Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers;
  • Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program.
  • Follow “up selling” techniques and sales strategies in order to maximize property revenue.
  • Identify repeat guests using appropriate codes;
  • Follow proper escalation procedures when addressing guest concerns.

 

Knowledge, skills and abilities:

  • Work experience as a Reservations Clerk will be considered as a plus;
  • English Language Proficiency;
  • Knowledge of PMS Opera is the must;
  • Customer Service Oriented with an excellent communication skill;
  • Patient Listener;
  • Ability to multitask and stay flexible;
  • Ready to go beyond in everything.

 

Please send your CV or resume to: Natia.barbakadze@sheraton.com and indicate the position title in “subject” line.

Only short-listed candidates will be contacted.

 

 


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28 აპრ - 27 მაის



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