თარიღები: 06 ნოემ - 05 დეკ
მდებარეობა: თბილისი
დასაქმების ფორმა: სრული განაკვეთი
ენები: ინგლისური რუსული

სხვა ვებ გვერდზე

ინფორმაციული ტექნოლოგიები:  დამხმარე (Helpdesk)

Job Description

Job title: Help Desk Specialist

Department: IS Department

 

SUMMARY

Serves as the first point of contact for all kind of IT service and support topics for end-users. The role includes providing employees of FINCA Bank Georgia with required support in the areas of applications, hardware equipment, telecommunication, other IT services and act in compliance with the company policies and standards.

 

ESSENTIAL DUTIES

  • Answers the Help Desk telephones and incoming emails in a professional, courteous and timely manner. Logs all calls into the Helpdesk application;
  • Provides distant technical assistance to users of Information System of the FINCA Georgia;
  • Assists users remotely and works with them to make them self-sufficient with email, word processing (Microsoft Office), telephones, printers, saving and archiving files, etc.
  • Reports urgent problems to the relevant  IT staff immediately;
  • Works closely with the Technical Support and IT  application administrators to ensure that all user needs are met in a timely manner;
  • Shares and logs necessary information/data with the replacing colleagues or next shift employee;
  • Makes alert for disruptive behavior; If necessary notifies IT administrators and IS Department Manager;
  • Participates and assists in the development of FAQ’s, Knowledge Bases and other self-help materials;
  • Provides day-to-day, weekly, monthly, quarterly and annual reporting per established policy and on ad hoc bases, as required;
  • Performs other related duties as required;


Education, Qualifications & Experience   

  • Bachelor's degree in Computer Science or related field/last year student;
  • Experience of supporting Microsoft Active Directory, Exchange, Terminal Services;
  • Experience of diagnosing and resolving PC, printer and telephony faults;
  • A proven track record of effectively managing conflicting priorities;
  • Understanding of IT standards, procedures and instructions;
  • Fluent in Georgian, knowledge of English and Russian languages at conversational level
  • Knowledge and experience of supporting Microsoft Office application;

 

 

To send Your Application, Please Follow the Link to our Career Page

 

Short listed candidates will be interviewed (competency based interview).

Please note that on some positions there will be used different selection criteria’s such as: testing, presentation, role-playing, case discussion, etc.

 

FINCA Bank Georgia JSC is an Equal Opportunity Employer.

FINCA Bank Georgia JSC offers inspirational and dynamic working environment, freedom to develop your ideas, competitive compensation and benefits package and diverse career development.

 

The purpose of processing personal data which candidate submits to FINCA Bank Georgia is to manage applications in view of possible pre-selection and further recruitment at FINCA. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent

სხვა ვებ გვერდზე


მსგავსი განცხადებები
ინფორმაციული ტექნოლოგიების სერვის დესკ ოპერატორი / IT Service Desk Operator

ტექნეტი


26 ნოემ - 25 დეკ

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საამქროს მუშა

ევრომეტალი


21 ნოემ - 20 დეკ

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