Customer Relations Specialist in Batumi

თარიღები: 07 სექ - 06 ოქტ
მდებარეობა: ბათუმი
დასაქმების ფორმა: სრული განაკვეთი
ენები: ინგლისური
ელ. ფოსტა: davitlomidze.msm@gmail.com
გაყიდვები:  კლიენტების მომსახურების მენეჯერი

Job Title: Customer Relations Specialist

 

Software development and trading LLC is looking for a Customer Relations Specialist to join our fast-growing team. Our company provides IT services to companies from around the world. We look for three candidates on this position who are passionate to join our team and grow with our company.

 

The ideal candidate can with ease communicate in English and has experience with customer relationships. 

 

Responsibilities and Duties

  • Receive incoming calls solely about general queries.
  • Monitor and respond to customer’s comments and inbox messages on Facebook, Instagram, and WhatsApp.
  • Respond to the emails related to general customer queries.
  • Determine the best approach for responding to customer complaints and deal with such cases promptly.
  • Create a strategy describing the approach that we have to use with customers.
  • Cooperate with the marketing team on a daily basis to improve the service that we provide to our customers.

 

Job Requirements

  • Excellent verbal and written communication skills in English (B2 or higher).
  • Prior strong customer service experience is a preference.
  • Content writing skills.
  • Computer literate with strong Excel and Word skills.

 

Preferred Skills/Experience

  • Knowledge of any other language will give you an advantage.
  • The basic knowledge of car maintenance.
  • Previous experience with content writing skills will be a preference.

 

Job Specifications

  • Employment type: Full-time
  • Working hours: 6 hours per day (the exact schedule can be agreed based on mutual preferences)
  • Working days: Monday – Sunday
  • The salary: will be determined based on your background and mutual agreement
  • Location: Batumi

 

If you think you qualify and you feel passionate about this job application send us a CV/Resume in English at davitlomidze.msm@gmail.com. Make sure to indicate the position that you apply for in the subject line.


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