Idea City is pleased to announce a vacancy for the position Quality Assurance Specialist – Telemarketing
Our Company is searching for a person who will ensure accuracy of information and quality of delivery by monitoring telephone calls; also recommend improvements.
Quality Assurance Specialist – Telemarketing Responsibilities and Duties:
- Listen in on incoming and outgoing calls to ensure excellent customer service and effective product presentation
- Monitor operators’ product knowledge, ability to handle objections and call closure
- Track performance of individual scripts and operators
- Prepare quality reports for floor managers and clients
- Update procedures and scripts based on customer response and changing business needs
- Provides feedback to telemarketers by monitoring calls
- Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs;
Quality Assurance Specialist – Telemarketing Skills and Qualifications
- Fluent written and spoken English
- 1-2 years’ experience in a call center environment preferred
- Listening skills
- 1-year experience in sales required
- Demonstrated ability to create scripts and other written communications
If you feel, you meet with vacancy requirements, please send your CV in English to: firstname.lastname@example.org and indicate the position you are applying for in the subject line(English speaking conversion agent).
Only short listed candidates will be contacted.