Quality Assurance Specialist - Telemarketing

თარიღები: 19 მაის - 17 ივნ
მდებარეობა: თბილისი
დასაქმების ფორმა: სრული განაკვეთი
გამოცდილება: 1 - 2 წლამდე
ენები: ინგლისური
ელ. ფოსტა: ideacity1@outlook.com
მარკეტინგი, რეკლამა, PR:  ტელემარკეტინგი

Idea City is pleased to announce a vacancy for the position Quality Assurance Specialist – Telemarketing

Our Company is searching for a person who will ensure accuracy of information and quality of delivery by monitoring telephone calls; also recommend improvements.

 

Quality Assurance Specialist – Telemarketing Responsibilities and Duties:

  • Listen in on incoming and outgoing calls to ensure excellent customer service and effective product presentation
  • Monitor operators’ product knowledge, ability to handle objections and call closure
  • Track performance of individual scripts and operators
  • Prepare quality reports for floor managers and clients
  • Update procedures and scripts based on customer response and changing business needs
  • Provides feedback to telemarketers by monitoring calls
  • Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; 

 

Quality Assurance Specialist – Telemarketing Skills and Qualifications

  • Fluent written and spoken English
  • 1-2 years’ experience in a call center environment preferred
  • Teamwork
  • Supervision
  • Listening skills
  • 1-year experience in sales required
  • Demonstrated ability to create scripts and other written communications

 

If you feel, you meet with vacancy requirements, please send your CV in English to: ideacity1@outlook.com and indicate the position you are applying for in the subject line(English speaking conversion agent).

Only short listed candidates will be contacted.

Good Luck!




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