Customer Service Assistant

თარიღები: 31 იან - 29 თებ
მდებარეობა: თბილისი
დასაქმების ფორმა: სრული განაკვეთი
ხელფასი: 1500 - 2500
ენები: ინგლისური
ელ. ფოსტა: kate.jones@inxpress.com
გაყიდვები:  კლიენტების მომსახურების მენეჯერი

Position: Customer Service Assistant

Location: Company is based in London, UK and customer service has been outsourced to Georgia

Monthly Salary: 1,500GEL start month growing fast and gradually, 2,500GEL + OTE for retained longer term staff

Company: InXpress Westminster

Job Type: Permanent

Date Posted: 31/01/2020

Job ID: 134-0218-9

 

InXpress is a well-established and fast growing global network supplying  services of prestige couriers at heavily discounted rates for business to business clients. InXpress is the largest sales partner of a number of global and nationwide (UK) couriers whilst having various freight options in its portfolio, advance integration technologies and wealthy pool of expertise in the industry. It is one stop solution for businesses that ship anything from international documents to containers.

InXpress Westminster takes pride in its supportive team spirit environment which has helpted to produces successful achievers in various areas of the business including sales, customer service and administration. It is between top players of InXpress system in the UK and top performers in global rankings.

 

Role Objective

We are doing round of recruitment and looking for a motivated person who will assist with dedicated Customer Service for our highly valued customer base. Suitable candidate will have a warm and caring personality, interpersonal character and strong command of over the telephone communication. CUSTOMER SERVICE WILL BE PROVIDED FOR CLIENTS BASED IN THE UK AND EXCELLENT ENGLISH IS A MUST. Certain customer service experience will be a great advantage but full training with ongoing support will be provided to ensure the success of determined individuals. Your earnings and career growth have great potential, and you will be expected to cultivate and develop loyalty of customers for which a generous bonus will be paid. You will be expected to have good computer skills and constant access to high quality internet connection.

 

Key Areas of Responsibility

  • Focusing on cultivating and developing strong customer relationships
  • Providing speedy response to customer calls
  • Personally acknowledging customers and sympathising with their needs
  • Registering customer queries
  • Prioritising action lists
  • Acting on customer queries at top efficiency
  • Ensuring that customer satisfaction results in repeat and expansion business
  • Conducting regular customer relationship calls with the purpose of further enhancing their perception of the service quality
  • Working with the manager to maximise customer opportunities.
  • General administration duties, which include providing quotes, assist with booking jobs, tracking shipments, processing claims and recording information on database that provides vital data for management reporting.

 

The Person

  • An ideal candidate will be self-motivated and have an excellent customer manner with an ability to communicate effectively and professionally.
  • You will be a key member of a team dedicated to upholding excellent customer service levels and achieving challenging targets.
  • Key qualities include being positive, energetic and caring!

 

Skills and Experience Profile

  • Excellent English and strong computer skills
  • Confident and capable individual
  • Excellent communication skills.
  • Well organised with the ability to plan, prioritise and manage own workload.
  • Ability to work in a fast paced environment

 

The Opportunity


This position offers an exciting opportunity for any individual looking to join an organisation where they may benefit from full training, mentoring and development and enjoy career progression within a fast growing organisation.

Hours 9am – 17:00pm Monday to Friday UK Time (equivalent time in Georgia)

Holiday 28 Days per Annum (Includes Statutory)

If you have the skills & experience that we are looking for please send your CV to kate.jones@inxpress.com

 

We will contact successful applications.

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